WHAT?! Thank goodness that was not our NICU experience -- I would have raised holy heck.
Please, please, please encourage your friend to contact the patient advocate. That is not, "playing hardball," that is just getting someone to help her do what is BEST for her child. It is not nearly as confrontational as hiring a lawyer, and usually just requires a couple of phone calls. Doing this could really help make it better for future mothers in her situation, too.
Also, you might want to go here:
http://www.bfmed.org/index.asp?menuID=139
and print out the protocol "10. Breastfeeding the near-term infant" for her to show the staff, too.
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