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A saleswoman put her hands on my ds!!! Update post 16

post #1 of 60
Thread Starter 
I took ds shopping with me yesterday. We went to a couple stores for him and then our last stop was a chain candle store. While we were in there he was hyper-not running around but giggling a lot really loudly. I was standing next to him smelling candles and he was looking at a candle holder shaped like a train (he loves trains) I was ok with him touching it and was even considering buying it. I didnt have my eyes on him 100% of the time because sometimes I had my head turned to look at candles. I didnt think it was a big deal because he is usually very trustworthy in stores. All of a sudden I hear him scream at the top of his lungs. The saleswoman (in her 20s) forcefully grabbed his wrist and tugged it away from the candleholder and said in his face "don't touch that!" in an angry voice while still grabbing his wrist and pointing her finger in his face. I was SHOCKED! I grabbed him away from her and said "who do you think you are. you have no business touching my child!" and her reply was "Well you werent watching him and I didnt want him touching the candle holder" I was so angry I was steaming I told her that she could be charged with assault and I will be informing corporate about what happened and left. :::::
post #2 of 60
Quote:
Originally Posted by Jokerama View Post
The saleswoman (in her 20s) forcefully grabbed his wrist and tugged it away from the candleholder and said in his face "don't touch that!" in an angry voice while still grabbing his wrist and pointing her finger in his face.

Oh no!

You have more composure than I do. I was recently at a store where a fellow customer (way more calm than your saleswoman) told me to spank a 19mo baby. I wish i had any caustic and quippy responses, but the truth of the matter is all I could process is there is a person before me who wants to hit my baby, and I left as fast as I could! Yes, Ive been dwelling on it for days now.:

the salesmonster in your case overstepped. I would at least consider seriously filing an assault charge even if it is laughed at by the police. Complaining up and down to the corporation is definitely a good idea.

Im sorry this happened to your child, or to anyones!
post #3 of 60
That's unnerving. I think I give off a mama bear look- nobody ever criticizes me in public. Even moreso when my DH is with me, he for sure gives off a papa bear look too.

You had a good response. I don't know if I could get out the words I would have wanted to say in that situation.
post #4 of 60
Wow, that's awful. You did well, though. I really hope I would react like you did in that situation.
post #5 of 60
Thread Starter 
My instinct was to put her through a window but of course I didnt do that!
post #6 of 60
Your dc is adorable, btw.
post #7 of 60
I think your response was very appropriate. Have you written your letter to corporate yet? I'm interested to read it and hear how they respond.
post #8 of 60
Thread Starter 
Aww thanks Fireant! Hey didn't I talk to you in chat the other day...

Yes I just wrote an email to corporate. I basically said the same thing I said in my post describing what happened. Ill update if and when I get a response.
post #9 of 60
ugh. Evena as someone who worked in retail for years, her behaivior was uncalled for. Children are just that, children. They often do not realize they have over stepped their bounds and a gentle reminder is all it takes. If that fails she should have asked you politely to make sure your child did not play with the displays. There are many times parents and children do not realize how unstable and dangerous certain displays can be, for example we had a shoe display where the glass tabletop was no secured to the stand. We actully had a child pull it off. He didn't hurt himself thank goodness, but the parent yelled at me for it, after I had already asked him to make sure his child didn't play with the displays. Store clerks are not babysitters. That goes two ways though, just as you can't rely on them to watch your children, they have no right to touch or yell at them. Courtesy is part of the job description. It seems to me your DC was exibiting normal child behaivior and the clerk over reacted. Sorry you had to go through this.
post #10 of 60
Quote:
Originally Posted by Jokerama View Post
Aww thanks Fireant! Hey didn't I talk to you in chat the other day...
That's me!
post #11 of 60
Woooooooooooooooooooooooooooooooow.

Oh HE** no!

I would have attacked her. And, no, I don't think that's going too far. DO NOT grab my kid. If it's ok for you to do it, it's darn well ok for you to GET it...and, honey, you would! :
post #12 of 60
I am so sorry. I would have been SO angry. I hope you hear back from corporate.
post #13 of 60
Unbelievable! When I worked in retail (HS and College years), I never touched a child unless I was helping them up if they had fallen or tripped. Grrrr! I am furious for you.

I had a rude saleslady incident at Sears a few weeks ago. My son (19 months old) was looking a child's slipper that was on display. He was obsessed with it because it was in the shape of a car and was so happy looking at it and saying "cahr" 1,000 times in a row. So, I was just standing there with him letting him have his fun and from nowhere a saleslady is trying to take the slipper out of his hands and is acting snippy towards him. I quickly said to her in a equally snippy voice, that he is just looking at it and I will put it back on the display when we are finished. What the heck? I was so mad and my incident didn't even involve the saleslady actually touching my son.
post #14 of 60
OMG wow I would have totally flipped out. Can't wait to hear what corporate has to say.
post #15 of 60
Wow she was completely out of line! I'd have asked to speak to the manager.
post #16 of 60
Thread Starter 
I just got an email from the store:

Hello,

My name is xxxxxxxx and I am the Consumer Affairs Manager for the
xxxx xxxx Company. I just received the E-mail you sent to us and I
simply cannot imagine what our employee was thinking. I have contacted
the district manager in the Florida area as well as the store you
visited for their feedback to this. Please understand that we are
taking this very seriously and apologize for the inconvenience that this
incident has caused you and your son. Please feel free to call me
anytime during the week at 1800-xxx-xxxx

Sincerely,
xxx xxxxxxxx
Consumer Affairs Manager
Retail Operations
post #17 of 60
Quote:
Originally Posted by Jokerama View Post
I just got an email from the store:

Hello,

My name is xxxxxxxx and I am the Consumer Affairs Manager for the
xxxx xxxx Company. I just received the E-mail you sent to us and I
simply cannot imagine what our employee was thinking. I have contacted
the district manager in the Florida area as well as the store you
visited for their feedback to this. Please understand that we are
taking this very seriously and apologize for the inconvenience that this
incident has caused you and your son. Please feel free to call me
anytime during the week at 1800-xxx-xxxx

Sincerely,
xxx xxxxxxxx
Consumer Affairs Manager
Retail Operations

Are you going to let it go? Sue? Just curious about your response. Personally, I think they handled it really well. Prompt and obviously will be doing something about that employee. I'm pretty impressed with that!
post #18 of 60
Quote:
Originally Posted by Jokerama View Post
I just got an email from the store:

Hello,

My name is xxxxxxxx and I am the Consumer Affairs Manager for the
xxxx xxxx Company. I just received the E-mail you sent to us and I
simply cannot imagine what our employee was thinking. I have contacted
the district manager in the Florida area as well as the store you
visited for their feedback to this. Please understand that we are
taking this very seriously and apologize for the inconvenience that this
incident has caused you and your son. Please feel free to call me
anytime during the week at 1800-xxx-xxxx

Sincerely,
xxx xxxxxxxx
Consumer Affairs Manager
Retail Operations

Wow--I have to say that I am quite impressed with this response! Not only do they validate you in your experience but they even apologized! This is good stuff. What would burn me is if the store bs'ed you and told you crud like "our employees are trained and would not approach a situation as you have described in that manner..." or some other bs response...I've seen that, too, unfortunately.
Good for you. I'm glad you followed through...this also leads me to think about kids who could be grabbed by some stranger who does NOT work for a store and taken because they believed that they were really in trouble.
I think that there should be a hands off policy for ALL employees in retail when dealing with customers unless the parent allows it for either safety reasons or to demonstrate a product. Yk?
post #19 of 60
Oh No! I would be taking butt right back up there after DH got home to keep the kids and complain in person to her supervisor and let them know you already went to corprate. and i would probably need my DH there with me (someone else would need to keep dc) to remind me not to hurt that woman.
post #20 of 60
Okay ladies, is it just me or does attacking the saleslady seem a little much? I can understand anger and letters to the company, but violence? I thought returning hurt for hurt never got anyone anywhere.
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