Originally Posted by lilyka
I think everyones reaction was a little overboard. It is fine to tell her that she may not talk to your child that way or to touch him. it is fine to tell her if she has a problem with you she needs to take it up with you. it is fine to never shop there again. it is fine to contact corporate. But to threaten violence or legal action? a bit much in my opinion.
You said she as young. You said you weren't watching your small child and he was messing with stuff. I can see how this could be very stressful for the sales lady. worst case scenario is not him breaking something that the store has to take a loss on (and no, insurance does not cover stuff broken in our store. we throw it in the garbage and take full loss on it. and breaking isn't the only way to ruin merchandise.). worst case is him dropping someting, breaking something, or pulling a shelf down or over on him and hurting himself. which you would no doubt sue the store over.
I think that the woman was completely out of line. However, I can see how it can be stressful for a salesperson when a small child is handling things, especially when there are a lot of breakables. I used to work at Bath and Body Works, and I can't tell you how often we had kids who's parents said that their little ones were "just looking at things" who broke things, or moved them to places where they shouldn't have been. We used to burn candles in our store, and one day a small child who was handling things ended up pulling down an entire display -- with lots of breakables and burning candles -- on top of himself.
I realize that everyone's comfort level is different for this kind of thing. Some people are ok with kids touching stuff in stores, and some are not. Personally, I am not really down with kids handling breakables, but I would never respond the way that the woman did. A gentle reminder, or even an offer of something that he could handle would have sufficed.