chexsystems?

[CaliMommie]

Chexsystems has misinformation on DF's record. Does anyone know how to contact an actual representative of chexsystems? Thanks!

[MJ13]

Can you call your local bank and ask for the phone number?

When I used to work in banking we had business cards to give to customers if chexsystems wouldn't let them open an account. Then they could call them to see what to do about correcting the information.

[CaliMommie]

Thanks for the quick reply! I am talking to a rep from the bank right now & she won't even give us HER name & contact info. :

[MJ13]

: bad service.

pick a new bank

[CaliMommie]

'

[Belleweather]

If you want to contest misinformation you have to do it in writing, and I believe the forms are on their website. The Customer Service people at Chexsystems can't do much for you and are generally pretty rude (and I say this as a former employee...). Not that contesting the information really DOES much, but it's a good step to take. Pretty much, unless the bank will agree to remove the information you're stuck waiting for it to fall off your record in 5 years.

Their system really, really sucks.

[Mom2Wilmo]

Could you contest it through the credit bureau? I have contested things before and they have just taken it off.

[CaliMommie]

Well, besides contesting the actual record, I want chexsystems to show that it has been paid!

[its_our_family]

We got screwed by Chexsystems. we had an ex bank report us for something 2 years after it happened (and it was their mistake to begin with0 and chexsystems refused to remove it.

We got stuck with it for 2 years before it was removed.

Good luck!