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Grrrr! Magic Cabin - Page 2  

post #21 of 35
12/21/07 at 6:15pm
Quote:
Originally Posted by annettemarie View Post
Oh no--again? I have to admit, I didn't buy from them because I remembered what happened last year.
Same here. It's funny because I was talking to another mama and she said that her Christmas presents last year were late too.
post #22 of 35
12/21/07 at 7:44pm
: yea i ordered from MC around the 5th of Dec--ADVENT CALENDERS (kinda pointless now wool for a doll i was making and an xmas present for my dc too...it's still not here!

i had to make the doll half synthetic! so glad the mama I was making it for understood

i thinki will email them about the advent calendars at least....i mean, they weren't even discounted, and it's not like i can eat the chocolates next year
post #23 of 35
12/21/07 at 7:50pm
Thread Starter 
I know! When I called and found out I wouldn't be getting my gifts, they did not care. In fact, the lady sounded irritated with me! No offer to help in any way except cancelling the order.
I actually figured they'd have their act together this year. oh, well. The lady at Rosie Hippo's said Magic Cabin is owned by Hallmark, now. I so did not know that!
post #24 of 35
12/23/07 at 9:49pm
Actually, Magic Cabin and Hearthsong are owned by 1-800 Flowers (not Hallmark). If you look at the very bottom of the page on the Magic Cabin website, you'll see that they have the brand affiliating in very light-colored lettering.

And here on the 1-800 Flowers website, you'll see that both Magic Cabin and Hearthsong (amongst other companies) are owned by 1-800 Flowers.
http://ww22.1800flowers.com/template...ate8&page=2003
post #25 of 35
12/23/07 at 11:51pm
I love the catalogue from Magic Cabin, but I have never ordered from them or from Hearthsong because of the threads here on MDC. I hope they can work out their problems.
post #26 of 35
12/24/07 at 12:48am
A couple years ago I had placed a huge order for X-Mas, it was the large dollhouse with all the furniture and dolls. Someone stole it. : It was delivered to the wrong house, by the time we realized what what happened it was just days before X-Mas. MC overnighted us another one free of charge, when they did not have to. UPS had screwed up, but was denying they had.


Last year I ordered all my X-Mas stuff in Sep, but never went through it until right before X-Mas, most of my stuff was the wrong items, things I really wanted were missing, wrong colors, it was a nightmare. This year I ordered most of my stuff though A Toy Garden or Three Sisters, but ended up placing two small orders through MC, and got everything promptly and it actually was correct. : Next year I'm going to try and avoid them completely though.
post #27 of 35
12/24/07 at 1:06am
Quote:
Originally Posted by Jillie View Post
Ya gotta love coincidence. Just as I was reading this thread, in pulls the ups man with my MAGIC CABIN ORDER!! I placed it 2 full weeks ago today. I had to call monday and tuesday this week or I'm sure I wouldn't have it yet. They are so disorganized! How can they not take steps to correct something like this? Man, I feel so lucky! ( I got the plan city garage and road for all three kids. I cant wait to play with it! ):
I ordered the tiger hat for my dd's Halloween costume and when it got close to Halloween, I just kept calling and calling. It got here in the nick of time.
post #28 of 35
12/24/07 at 1:13am
Yeah, they just let us know yesterday that our order was "misplaced either by UPS or not yet completely filled." I basically went completely out of my mind--and asked what Hearthsong planned to do to fix this. They said "20% off and a refund of all shipping charges." I had already used a 20% off coupon, so I guess I got an additional 20% off.

It might be here tomorrow they said. If it's not the guy said, and I quote, "If it's not there on Christmas Eve, then you are welcome to call up and get hysterical again." I cracked up.
post #29 of 35
12/24/07 at 9:17am
s mama...this happened to me last year. Magic Cabin can really suck!
post #30 of 35
12/24/07 at 8:21pm
Well, it's 6:15pm on Christmas eve here, and I'm guessing that the order isn't coming.

Oh well, Christmas isn't something that comes in a box.
post #31 of 35
12/24/07 at 8:26pm
Quote:
Originally Posted by annettemarie View Post
Oh no--again? I have to admit, I didn't buy from them because I remembered what happened last year.
:
post #32 of 35
12/25/07 at 11:58am
I didn't know about the problems with Magic Cabin and Hearthsong. After I ordered from them this year I realized they were pretty much the same company (and noticed their other affiliations listed on the bottom of their website). I wasn't pleased with the notification and service but I was lucky enough to get my stuff in time. Phew! The items came in dribs and drabs and when I checked on line, I got that "order is being processed" message. Worthless of course. I had no idea when stuff was going to come because they never sent shipment notifications via email. I did fill out a customer survey and I stated that they need to improve their customer service. I checked everything and they did get the order right.

I appreciate this thread and all the good alternatives to MC and HS. I will using other sites next year. Guess I was one of the lucky ones!
post #33 of 35
12/26/07 at 2:47am
I didn't order from them this year because I remember last years posts. I'm glad I didn't, but I'm sorry for those who've gotten screwed over.
post #34 of 35
12/26/07 at 2:24pm
SAME Here! That company has serious Customer Service issues.
post #35 of 35
12/26/07 at 2:36pm
Moolka wrecked our Christmas. :
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