I'm surpised at the car seat techs here at MDC automatically assuming the tech in this case was wrong without seeing the child, the seat and the car. My husband is a SafeKids car seat instructor near this tech and we have heard the other side. The tech did nothing wrong.
There are differing opinions on both sides of the rear facing issue after 12 months of age. There are a number of factors to be considered, including the parental decision - my understanding of this case was that the technician informed the parent of the option to either have the seat forward or rear facing (totally appropriate according to the guidelines and this child's size and age) and the father made the decision to have the seat turned around after discussion of both sides of the issue.
(to answer other stuff)
No, Andrew wasn't there. The tech was told his age and size.
He isn't my husband, not that it matters- just clearing it up.
I know that the tech did say it. Richie (Andrew's dad) thought RF was best (since that's what I told him) up until that time
The seat has been turned back to rear facing :-)