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Lactivism at....the local WalMart  

post #1 of 24
Thread Starter 
OK I admit it, I shop at WalMart : Sure we are broke, but for me, that's not a good enough excuse. It's essentially just laziness--I know where everything is there and I know it's cheap :

SO I thought I'd post what happened last week to make myself feel better:

Now, I probably shop there several times a month, and I'm sure I'm the only person ever to set foot in that store with a baby in a sling. That alone attracts SO much attention, many of the employees recognize me, probably as "that weird mom with the cloth baby carrier", but whatever.

Last week I was there with my older two kids, in the toy department, and I was breastfeeding. Nobody was around, and I was completely covered up like always--if someone were to stare at me for several seconds, they might realize that my babe was nursing and not sleeping. Well, the only person I saw walk by was an elderly lady, whom I even smiled at, and apparently she *complained* about *what i was doing* to the staff

This middle-aged lady bustled towards us out of customer service a minute later, going "oh, are you finished??" to me, as my babe had already quit nursing but i was still holding her in that position. I was just stunned at first, and said "yea.." and she was all helpful-sounding, saying "yea, you can't do that out here on the sales floor, we have a family restroom just over here, did you know?" At which point I found my (shaking) voice and said, "No, there is a law, anywhere a mother is allowed to be, she has the right to nurse her baby there, this is a state law, it's Texas law!" she didn't believe me and looked scandalized, said "well what are we supposed to do if it's offensive to some people??!" and I said, "what, are you offended? have you had someone complain just now?" and she said "Of course!! Why do you think I'm over here?!" I repeated that it's state law that a mother has the right to nurse in public, and she just threw her hands up and walked off without letting me finish. I was LIVID!!

Well of course, we had a huge Lactivist moment! I went to customer service at the other end of the store and got the asst. manager out there, told him everything that happened, and that i was extremely upset. We agreed that there was nothing to be done about the customer who originally complained, but i told him that the staff needs to be aware that they are violating Texas law by telling their customers that they can't nurse here! He apologized profusely and even agreed, saying "of course, the baby's gotta eat, and nobody wants to eat in a bathroom" he asked who the employee was who accosted me, and I couldn't recall her name but i told him what she looked like, and that she had a "20 years+ of service" name tag :, and he was like "O RLY." He promised to bring the issue up at the next storewide staff meeting, to make sure that the WM staff knew the state law and not to harass nursing moms even if other customers tried to complain, and that was that.

Apparently he went right over to the lady who confronted me, because she sought me out as I was leaving and profusely apologized for upsetting me, admitted she had no idea there was a law protecting NIP, and said that in future, if she ever got a customer complaint about NIP, that she would inform the customer of the law as well. I also pointed out to her that it's gross to eat in a bathroom, even if you're a baby, and she thought for a second, then sheepishly agreed.

so maybe my shameful and embarrassing walmart habit did a teeny bit of good in the world...??

and now that i've admitted to y'all what a bum i am for shopping there, maybe I'll finally quit!!

post #2 of 24
Good for you and good for that assistant manager.
post #3 of 24
I am glad you stuck up for yourself. I always feed ds at wal-mart. Only once did I feet him while covered up in a sling. Usually I just sit on a bench by the pharmacy, Thankfully, no one ever said anything to me. I did get several dirty looks, though. I am in PA.
post #4 of 24
Awesome!! Great job for talking to him, and he handled it perfectly. Maybe a letter of thanks would be a good follow-up (and reminder so he can indeed address it at the meeting). s
post #5 of 24
Good work!
post #6 of 24
Thanks for being a good lactivist.
post #7 of 24
Quote:
Originally Posted by Krystal323 View Post
He promised to bring the issue up at the next storewide staff meeting, to make sure that the WM staff knew the state law and not to harass nursing moms even if other customers tried to complain, and that was that.

Apparently he went right over to the lady who confronted me, because she sought me out as I was leaving and profusely apologized for upsetting me, admitted she had no idea there was a law protecting NIP, and said that in future, if she ever got a customer complaint about NIP, that she would inform the customer of the law as well. I also pointed out to her that it's gross to eat in a bathroom, even if you're a baby, and she thought for a second, then sheepishly agreed.
post #8 of 24
great job!!
post #9 of 24
Good job! But I thought *I* was the only mama to shop walmart with a child in a sling!
post #10 of 24
Sounds like a good resolution. Sorry you went through that, but maybe a lesser informed mother won't have to.
post #11 of 24
Oh I'm so impressed! You handled that very well, and I'm so glad that the Walmart worker learned something!! Great job!
post #12 of 24
Good for you! Wow, you really kept your cool under pressure. Glad to hear the original employee apologized, sounds like she'll be more compassionate in the future.
post #13 of 24
Now that's what I call a happy ending! This is how lactivism should always be! (Too bad it isn't... but we can keep on trying!)
post #14 of 24
Thread Starter 
: aww, thanks guys! I am just glad that I managed to handle it okay--hopefully I'm helping to make this town a tiny bit more nursing-friendly...
post #15 of 24
GOOD JOB!! (Fellow walmart shopper)
post #16 of 24
Good job! I know it's scary to have someone come up to you and be upset about something. . . and you spoke up! I'm so impressed.
post #17 of 24
I'm a Texan too!

I also get weird looks while 'slinging' in walmart (or anywhere else in east tx ). I've never had a bad exp. nursing in there though, just some dirty looks. One sweet older employee gave me an "Aww, somebody's 'hungwee'!" when she came up to look at the sleeping baby and realised that he was nursing.
post #18 of 24
Awesome!
post #19 of 24
I actually think you should NOT give up shopping there now. The manager handled your complaint perfectly and the associate apologized. They should get positive re-inforcement for doing the right thing! I kind of like the thank-you letter thing... addressed to the store manager and cc'd to his boss (ie district manager)

My wonderful down to earth Welsh grandmother used to say "you catch more flies with honey than with vinegar". (She was trying to get me to say please, I think, but never mind that now). It seems in Lactivism "vinegar" techniques (eg bad PR, boycotts and nurse-ins) are often called for, but we should probably look for "honey" opportunities too!
post #20 of 24
I'm actually really pleased with the response of the employee. It sounds like she gave a real apology and not a begrudging one and it's very hard to be gracious after you get told off by your boss. I hope she's been educated.

But, hey, if she hasn't and tries to tell you off again, you can just say "Excuse me? I don't think that's what your manager told you to do last time. Do you need me to complain again?"
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