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Ebay question-Major update in post #31.

post #1 of 55
Thread Starter 
I purchased some Waldorf homeschool books for my dd on Ebay and paid $150 for them. Weeks went by and nothing came. I contacted the seller numerous times and finally he wrote me back saying that the post office had found the package empty and is now looking for my items-but if they don't find them, he is not refunding me because I didn't purchase insurance. Can that be right? I pulled dd out of public school and spent the last of my money on these books- I haven't even started homeschooling her because we were waiting for these. I can't replace them.
I'm totally and completly freaked out. The seller has 2 negatives and a ton of postives in his feedback. I filed with Paypal, but I'm not sure if they will help me since he purchased DC and the PO lost it.
Can anyone give me hope?
post #2 of 55
Was it delivered to your address? If it was never delivered you will probably get a refund.
post #3 of 55
If he purchased DC and you chose not to buy insurance you are probably out of luck....unless he didn't offer insurance, then paypal may refund you.
post #4 of 55
Thread Starter 
He purchased DC and it didn't ever show up and he's saying insurance was offered- I guess I just didn't check for that.
I'm soooooo sick to my stomach.
I can't buy Ari homeschool books now and I'm not the type who can homeschool without it being laid out for me. She's been sitting here for weeks waiting for these to come so I could start her schooling. Now what......?
post #5 of 55
How did you pay? I know paypal, but credit card or debit?

If credit, you can always contact your credit card for a chargeback.

Hopefully the USPS will find it. It's not showing as "delivered" on USPS, right?
post #6 of 55
Thread Starter 
He sent it media mail. And I paid through my bank account.....
post #7 of 55
File a complaint with Ebay anyway -- they might give you your money back. The threat of negative feedback might lead him to give you your $ back.

If you paid by Paypal through your bank account, you may be protected. Check with Paypal. Most things are covered up to $200 with basic paypal stuff.
https://www.paypal.com/us/cgi-bin/we...ide#pbp-policy

And ask for proof from the post-office that they were actually lost.

Post a notice on your local Freecycle board (www.freecycle.org) asking for homeschooling stuff. go to your local library -- they will have homeschooling stuff as well.
post #8 of 55


I'm sorry. That sucks.

Another possibility is to check the FFS board on a certain other site to which you may or may not belong.
post #9 of 55
That sounds incredibly fishy to me. After weeks of waiting and numerous e-mails from you, he finally contacts you saying his post office found the empty box?! Like it never made it away from his local PO? Yeah, awfully fishy to me.

Contact ebay and paypal. Make some noise. Also, like LynnS6 said, ask for proof from the post-office that they were actually lost. I'm thinking he never sent it at all, and is ripping you off (that's my guess).
post #10 of 55
I suggest going to the Trust & Safety board at ebay; the regulars there can help you out. It's good that you already filed with paypal; the time limits are absolute.

Insurance or not is irrelevant (insurance protects the seller); if you file a Item Not Received claim and the seller can't prove that it was delivered, paypal will refund you assuming that the sale qualified for their protection plan. You can check the original auction to see if it did.
post #11 of 55
Thread Starter 
I know I'm being melodramatic but I'm beside myself with worry.
He would answer me when I'd email- but just a short sentence for a response.
He also coldly told me my item was lost and that I was out of luck. Actually he said that if the post office finds part of it they'll send me what they've found.
Well thanks dude.
I can't deal with waiting on her books anymore. I HAVE to get her started. This is such a bump in the road.
Hi Skyastara!!!!! PM me!!!!
post #12 of 55
Okay

I hope you like novels
post #13 of 55
You will more than likely get your money back through PayPal if it was never delivered. Insurance is for the sellers protection not yours, if there is not proof of delivery then PayPal will side with you and refund your money.
post #14 of 55
Quote:
Originally Posted by jillkuster View Post
I can't deal with waiting on her books anymore. I HAVE to get her started. This is such a bump in the road.
A little OT, but when did you pull her out of school? The suggestion is a month of deschooling for every year spent in school so don't think you have to get anything started right away. There's no have to.

Back on topic, as others have said insurance is for sellers and most likely pay pal will refund you. Definitely ask for proof from the post office.
post #15 of 55
Yup, unfortunately for us sellers, but good for buyers, is that paypal nearly always sides with buyers when you file with them.

There is also online Waldorf curriculum that is free or very cheap, assuming the PO is not going to find these books.
post #16 of 55
Quote:
Originally Posted by jillkuster View Post
I purchased some Waldorf homeschool books for my dd on Ebay and paid $150 for them. Weeks went by and nothing came. I contacted the seller numerous times and finally he wrote me back saying that the post office had found the package empty and is now looking for my items-but if they don't find them, he is not refunding me because I didn't purchase insurance. Can that be right? I pulled dd out of public school and spent the last of my money on these books- I haven't even started homeschooling her because we were waiting for these. I can't replace them.
I'm totally and completly freaked out. The seller has 2 negatives and a ton of postives in his feedback. I filed with Paypal, but I'm not sure if they will help me since he purchased DC and the PO lost it.
Can anyone give me hope?
If he had a DC and it was not delivered then you will get your money back via paypal. Assuming he has money in his account. Otherwise his account will be frozen. The DC has to show "delivered".

What you need to do, if paypal can't recover the money is then file with your credit card company. ALWAYS pay by a credit card through paypal. That way if paypal can't recover the funds you can call your credit card company and they will do a charge back.
post #17 of 55
Speaking as a small business owner, I can tell you with confidence that the seller is trying to bully you. He hasn't a leg to stand on. The insurance is there to cover his butt. Paypal will side with MOST buyers as long as the seller cannot produce proof that the package was delivered (i.e. through delivery confirmation) if the claim is filed in a timely manner.
I recommend escalating your claim via PayPal and notifying Ebay.
I have also never heard of DC being used with media mail. Your seller sounds shady.
post #18 of 55
Def sounds fishy to me.
Here's a source for you:
http://www.waldorfcurriculum.com/familieshome.html
post #19 of 55
It seems to me that if the PO found a box addressed to you with nothing in it they would contact you, not the person who sent it. Call the PO and see what they say.

Sorry I hope you get your money back.
post #20 of 55
Get the DC # and call his P.O. to inquire yourself about the package. When I have had packages go missing I contact the buyers local p.o.as well as ask them to too.

Kathy
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Mothering › Mothering Forums › Mom › Talk Amongst Ourselves › Ebay question-Major update in post #31.