Yeah, I didn't have too much trouble when I called, although I was transferred to "Customer Retentions" to finalize the process. They tried offering downgrades, but I when I said that we'd decided to go TV-free I guess they didn't have a stock come-back. However, last night they called back when I wasn't home and spoke with DH. They tried to get him to agree to all kinds of stuff - downgrades, just network channels, etc. He refused but said he had a hard time getting off the phone. I don't think hanging up is very hard, but he's so nice.......