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Horrible Story at Rocky Mountain Chocolate Factory Update #52 - Page 5  

post #81 of 100
Quote:
Originally Posted by TefferTWH View Post
I think the balance between being kind and feeding your kids is one that would tip in the favor of feeding the kids. You really cannot think that letting the child use the bathroom instead of losing it in her pants is better than the employee who allowed her violate health codes losing his or her job, can you? I mean we are talking about one bad day on the part of the child versus perhaps the ruin of a family and you'd advocate the employee potentially losing her job?
And aside from the employee losing his/her job, there's also the health issue. If the child has an accident, or even has diarrhea in the employee restroom, someone is going to have to clean it up. And there's a chance of spreading infection to the employee who is in charge of cleaning up the mess, which in turn means that infection can be spread to that employees family or roommates, and to any customers who eat food handled by the employee.
post #82 of 100
Quote:
Originally Posted by littleaugustbaby View Post
If the child has an accident, or even has diarrhea in the employee restroom, someone is going to have to clean it up. And there's a chance of spreading infection to the employee......and to any customers who eat food handled by the employee.
but restaurant employees clean the 'public' restrooms in restaurants, also. same employees, same risks, same potential little girl needing a quick route and having difficulty........and this is the case every single day everywhere there are eat in restaurants with bathrooms. as far as I know, the only real difference is that places that allow public access (thankfully!!) simply put their bathrooms in an accessible place--for both employees and patrons.
post #83 of 100
they should have let the little girl use the bathroom, PERIOD. 5 year olds don't typically crap their pants in public. That's humiliating. Especially when you've made an effort to go to the bathroom and some jerk tells you no repeatedly. I can't imagine how that little girl felt.

I honestly do not understand the health code things you guys are bringing up. If employees can poo in there without breaking code, the little girl should be able to. They could have just told the mom "I'm breaking the rules here, please be sure any messes are cleaned up."

We were at a Marble Slab a few months ago and DD suddenly had to pee. They totally let us use the bathroom (even though it was otherwise not for the public). Kids should always be the exception to the "no bathroom" rule.

And ITA with what others have said. The response was horrible. Snide comments and so on. It shows me that the motivation was not a health code.

XOXO
B
post #84 of 100
Quote:
Originally Posted by littleaugustbaby View Post
And aside from the employee losing his/her job, there's also the health issue. If the child has an accident, or even has diarrhea in the employee restroom, someone is going to have to clean it up. And there's a chance of spreading infection to the employee who is in charge of cleaning up the mess, which in turn means that infection can be spread to that employees family or roommates, and to any customers who eat food handled by the employee.
I'd rather she have diarrhea in the toilet or bathroom than in the middle of the restaurant where people are eating. Cleaning that floor would be WAY worse.

XOXO
B
post #85 of 100
Why can I read the complaint, but not the follow up? Is there another link?
post #86 of 100
Quote:
Originally Posted by BethSLP View Post
I'd rather she have diarrhea in the toilet or bathroom than in the middle of the restaurant where people are eating. Cleaning that floor would be WAY worse.

XOXO
B
But this isn't a restaurant in that there is nowhere in the store for customers for sit & eat. It is just a store where you purchase candy and ice cream to eat outside or in the food court. For the child to get to the bathroom they would have to walk behind the counter past the place where the fudge/chocolate dipping station/ice cream cooler to get to the bathrooms (I checked it out this past weekend when we were at our local Rocky Mountain). If a child were to have an accident on the floor behind the ounter the store would most likely have to dispose of all of the food in the area for sanitary reasons.
post #87 of 100
Quote:
Originally Posted by nancyw View Post
the 'original rule' is not child friendly, family friendly, community-caring, community-building. 'health codes' may be the reason given, but the rule essentially protects businesses (and allows them not to have to financially participate in this very real, very normal community need/problem), and it protects business interests more than it ever protected mine or my child's health.

Im not begrudging anyone concerned about their job. Im concerned about the bigger picture.
It really is a rather strange situation we have set up that for the most human of bodily needs, we have vastly disproportionately met this need with far too few freely accessible public restrooms. it used to be easier to find a phone.....though thats changing because of cell phones. who knows, maybe they'll come up with a 'cell-potty.'
I completely agree that the larger issue -- convenient, accessible public restrooms in or near all public places -- needs to be addressed. I think all businesses should be required to have a public restroom within a few yards of the business. And would happily vote for such a law. And that is what it would have to be -- a political movement.

But its not the place of a restaurant employee to fix the larger problem. They are constrained by the rules in place. And even a manager here is probably just a higher (not highly) paid hourly employee. They shouldn't be asked risk their security to break a rule in a specific instance like this.

Of course, there is simply no excuse for being rude about it. You can stick to the rule and be sympathetic at the same time -- most of us parents do it every day!
post #88 of 100
sanitation/health code issues aside, what is this mother modeling to her child?

"when sh!t happens, find someone to blame."

not a very positive attitude to go through life with. how about a little personal responsibility?
post #89 of 100
(i can't read all the responses..... i'm falling asleep)


I just wanted to say I wrote them through their website and told them i would be boycotting the company and telling others.

Also I want to add, when I had a job, we had an employees only resteroom and it was through some doors, in the back, past the office, waaaay past anything customers should see. But when there were emergencies (twice while i worked there) that's just it. It's an emergency. You escort the customer to the bathroom. Period. Unless you want an even bigger problem on your hands.
post #90 of 100
Quote:
Originally Posted by SheepNumber97245 View Post
Also I want to add, when I had a job, we had an employees only resteroom and it was through some doors, in the back, past the office, waaaay past anything customers should see. But when there were emergencies (twice while i worked there) that's just it. It's an emergency. You escort the customer to the bathroom. Period. Unless you want an even bigger problem on your hands.
So what would be a bigger problem - the child having an accident or you losing your job?
post #91 of 100
Why couldn't the mother just take her kid to the food court bathroom? Probably closer than any bathroom the employess could access through the back.
post #92 of 100
Quote:
Originally Posted by nwmamas View Post
Hi, I didn't read all the responses. I was just pretty shocked that so many people here would err on the side of the rule rather than the side of kindness. This certainly does seem like an instance that would leave psychological scars, and that's really not even my line. It is sad to know that when in public, you can't count on anyone to be gentle because doing so would endanger their jobs and hence their families. That's a hard world to navigate alone, let alone with little ones in tow. I don't think the way to solve this essential problem is to defer to the original rule.
You know what, everyone has pooped their pants at one time or another. She's not going to be scarred for that. It's part of life. You know what probably did scar her?? Her mother making a public spectacle in a food court where nobody in their right mind thinks they should be allowed to go behind the counter to use the toilet!
post #93 of 100
Quote:
Originally Posted by lovingmommyhood View Post
You know what, everyone has pooped their pants at one time or another. She's not going to be scarred for that. It's part of life. You know what probably did scar her?? Her mother making a public spectacle in a food court where nobody in their right mind thinks they should be allowed to go behind the counter to use the toilet!
Maybe I should sue my grandparents estate for having a bedroom door that got stuck. I ended up pooping all over myself when I was about 6 because I couldn't open the door in time.
post #94 of 100
Quote:
Originally Posted by sha_lyn View Post
Maybe I should sue my grandparents estate for having a bedroom door that got stuck. I ended up pooping all over myself when I was about 6 because I couldn't open the door in time.
Probably a little different than going all over yourself in a small crowded store. It probably also depends a lot on the kid, too.
post #95 of 100
Quote:
Originally Posted by Red_Lil_Mamma View Post
Probably a little different than going all over yourself in a small crowded store. It probably also depends a lot on the kid, too.

What small crowded store? From my understanding it was a counter at a food court that sells chocolates/sweets.
post #96 of 100
Quote:
Originally Posted by sha_lyn View Post
What small crowded store? From my understanding it was a counter at a food court that sells chocolates/sweets.
Idk about the RMCF that this took place in, but the one in the mall I work at is a small store. The mall is an outdoor mall and we do not have a food court I also don't think they have a public restroom, but it is next to a starbucks that DOES have a restroom, so since there are many bathroom options I don't understand what the big deal is. In my store when people have kids that have to go they give us their items they are buying to put behind the counter and they run with the kid because we don't have a public bathroom. No. Matter. What.
post #97 of 100
Quote:
Originally Posted by Red_Lil_Mamma View Post
Probably a little different than going all over yourself in a small crowded store. It probably also depends a lot on the kid, too.
Wouldn't have went "all over herself" (more like all down her legs) at the store if her mother had just ran her to the nearest PUBLIC bathroom.
post #98 of 100
Quote:
Originally Posted by Evan&Anna's_Mom View Post
I completely agree that the larger issue -- convenient, accessible public restrooms in or near all public places -- needs to be addressed. I think all businesses should be required to have a public restroom within a few yards of the business. And would happily vote for such a law. And that is what it would have to be -- a political movement.

But its not the place of a restaurant employee to fix the larger problem. They are constrained by the rules in place. And even a manager here is probably just a higher (not highly) paid hourly employee. They shouldn't be asked risk their security to break a rule in a specific instance like this.

Of course, there is simply no excuse for being rude about it. You can stick to the rule and be sympathetic at the same time -- most of us parents do it every day!
:
post #99 of 100
Come on...I'm sure the mom wasn't standing there thinking "Hey, my kid is gonna spray this place with poo in a few moments, let me slyly work out a plan to be able to sue this place...".


NOT TO MENTION the fact that it's incredibly presumptuous to assume that everyone in this situation would be able to think quickly on their feet. I know that sometimes when I'm in a stressful situation my logic and reasoning go out the window. And if I was angry enough I sure as h*ll would have marched back to give them a piece of my mind! Where did the article say the girl was half naked? Nowhere! Give this mom a break! Why all the snarkyness about her?
post #100 of 100
See, I think the practical solution would work in this case...

we had a similar issue (not poop but a 3 year old with an urgent need to pee)
in an outdoor mall like that one...

the employee said "I'm not allowed to let customers back there... but the store next door is fairly lenient... Want me to hold your shopping bags while you RUN?" and then he opened the door for us and pointed the way...
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Mothering › Forums › Natural Family Living › Activism › Horrible Story at Rocky Mountain Chocolate Factory Update #52