O.K. so I was up till 3 a.m. with my dd getting 9 staples in her head for a pretty severe laceration, and I am kinda angry. we waited and waited while people with the same or lesser complaints were put ahead of us. One woman had a cut finger and got in after us and was done sooner. Another woman had the exact same type of head laceration, but her husband was a lawyer and so she was given a bed w/in 5 minutes, and a room in an hour. We were there from 6:30 p.m. till 2:30 a.m. I have to wonder today whether our medicaid status affected our quality of care.
I had to get a charge nurse to come out before they even cleaned or wrapped it, and the cut finger lady was given a wheel chair, but I had to ask twice. I was told they didn't have any wheelchairs...in the E.R. I had to ask twice for blankets. And I guess what really gets me is that there is noone I can call and lodge a complaint. I know this is sort of OT, But I do wonder if similar things have happened to others on medical assistance.
If you don't feel like going through all that check out your hospital's website & see about an address to write to administration directly. Send your letter return receipt so they know you're serious about your complaint.
That is a *terribly* long time for a child with an open wound that large to just sit without being treated. Your insurance should NOT effect the quality of care you get. I'm not saying it didn't , just that it's illegal for them to do that. I would make it clear in your letter that is your primary concern & that you are VERY aware it's illegal to do that.
Oh, and make sure you indicate the date & shift, as well as the names of any of the nurses, MD, charge nurse, etc.