So...if you are like many mamas I know and have love(d) and trust(ed)California Baby, and paid the higher prices because it (was) all natural, you might want to know that almost every product in their line has changed somewhat. One of the biggest changes is the inclusion of Sodium Benzoate, a lab made preservative. A product that their labels used to proudly proclaim they were free of.
I don't even know what to think. Maybe if they would have said, "Due to the economy, to keep prices somewhat affordable, we are switching to a cheaper ingredient." or something similar, I would feel different. But this whole, "its more eco-friendly" business is not sitting right with me.
Coffee, Vintage and Kids. My Life.
The claims that it is more eco-friendly are just...mind boggling. But, I think what is really getting me at this point is their whole attitude towards the whole situation and their refusal to address customer concerns other than just posting the same quotes at them over and over.
They've now shut down posting on their FB wall. But, the comments on the posts (until they get deleted) are full of unhappy mamas.
I really think this has to be the worst customer service I have EVER seen.
I'm disgusted by the whole ordeal and was sure to write letters to all Whole Food Markets in the state of Michigan to let them know of the issues at hand. There were many changes made to the formulation of the "new" products on top of the addition of Sodium Benzoate. Another notable and controversial ingredient added to the Calendula balm is Canola Oil and the number of organic ingredients in all the products have dropped significantly. I loved their stuff but the way the situation was handled from the get go has left a horrible impression of what the owner truly is all about. $$$
Did the company get sold? I haven't been able to find their products anywhere. No, I will no longer buy them....
This is really frustrating. It seems just when I really fall in love with a company or product & let my guard down because I've researched it etc. BAM! The company is sold or "acquired" or they change the ingredients. GGRRR.
Mama to 3 wild boys[/CENTER]
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