Along comes disgruntled employee: Gloria, who was obviously annoyed because it was her job to straighten up the toy section.
"Not safe". "No truck"
Of course I reverted back to my teen self and tried to pull Jet away ENRAGED, and of course with Jet screaming.
Well my wife came and I explained it to her why Jet was crying, and she was like ok, we will go play with the truck.
So they were playing for about 1 minute before Gloria came back. Said "Ok NO MORE TRUCK" and ended up trying to PHYSICALLY TAKE THE TRUCK. My wife deflected her arm and then said "I don't have a problem with him playing with the truck, if you have a problem you need to call a manager so I can talk to them." to which the crafty Gloria replied "I will call security and they will kick you out" My wife was in full on "Bring it on" mode now and said "Great, call security please". So Gloria called security and walked away. The security guard came up and my wife explained (ds is still playing with the truck) and the security guard said he didn't understand the problem either and left. Gloria who saw this from a little ways away came over to gloat and then DS of course was still playing with the truck, she indignintly gave a nasty look and walked away.
So of course by then I had recovered from my frustration and had time to focus. I got her name, went to the front to talk to a manager.
So the carefully worded story to the manager was this:
"Hi, I need to talk to a manager about an employee harassing my children." Of course everyone was horrified by it. I pre-emptivlty took away any excuses by saying that I understand how frustrating it is to clean up the toy isle and have kids there messing with the toys, but if you go back there and look, once we were done we put the truck back. And besides it is never really apropriate to take it out on the children. We mentioned her physically attempting to take the toy from my autistic son. Maybe we should not have pulled the autistic card, I mean his neurology has nothing to do with how he should be treated with dignity, but if you play that card, there is no chance of just comming off like crazy protective/permissive parents. Anyway when everything was said and done we got sincere apologies, and that is all we really wanted, that and someone to know that maybe Gloria is incompatible with the toy section.
The funniest thing is that after we the pressure was off, Jet didn't want to buy the truck (we wanted to) but he put it back and picked out some $4 care bears instead.
Needless to say, we will probably be playing with the truck again next time. And I will remember to stand up to unreasonable people next time.
Married to Michael and Mother of Jake 14, Jillianne 11, Jensen 9, Jacen 8 & my dog Kota 3
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Methinks Gloria ain't so hot in the toy department.
Good thing she doesn't work at Toys R Us - she'd have a cow every 30 seconds!
Good for you for standing up for your son.
Mama to Jet 6/05, Marvel 8/06 and Cash and Fox 2/09
Expecting Ada Marianne 11/14
Good for you both for standing up to her!
I think we have all been guilty of doing or saying something we wish we wouldn't have when we have been put in that situation. That's ok, you made up for it!
Jessica, mama to Emma, 7, Mattie, 5.5 and Lilly, 3 and someone new this Halloween-ish.
That sucks!!! I work in the childrens department at Barnes and Noble and the kids there play with the books and the toys every single day. And yes I have a gigantic mess to clean up most of the time. That is why I'm there. That's what they pay me to do. Aside from helping people find books, we all have to put stuff back that customers look at and make sure the store looks good before we leave for the night. Welcome, Gloria, to the world of retail. Quite frankly I think it was very kind of you to even make sure the truck got put back, as there are a million and one people who don't even do that. Once again, it's part of the job. And for someone to assume they can tell a child to stop handling merchandise is unthinkable and totally inexcusable. I applaud you and your wife for remaining so calm. I'm not sure I could have reacted the same way.
We won't get into when they put the bouncy balls out - Maura's a threat to society with those!
I'm glad you guys stood up for you and your kids. I hope Gloria gets moved to garbage duty or WalMart, lol!
glad security thought it was insane and you complained to management
trying to mother my 11yo sweet skaterboy, 4yo stepgirl of the universe, this apocalypse babe-on-the-way, and my 36yo innerkid ...while figuring how to market myself, stay married, and murder my ego
Sheesh, my kid puked all over Target one day (he wasn't even sick either--it was just a very warm day)--all over the shopping cart, floor, and a few pillows (which we then bought because it would be nasty to put them back on the shelf. LOL!). Within 2 minutes, there were 2 or 3 employees all helping to clean it up, and nobody said anything negative (well, one of them gave us a whole big roll of industrial paper towels in case it happened again and we needed to clean our hands off, but that's not really negative. LOL!)
I'm sorry your boy was harassed.
My kids play with the toys at Target all the time. Since both my sister and I used to work in retail, I can tell you that there is rationale behind the placement of each type of toy on the shelf. Things that toddlers are meant to play and explore are put on the bottom shelf, at their eye level. Expressly for the purpose of drawing them in and getting them to play with it. Since parents see how much fun the toddler is having and then often buy the toy. RC and electronic cars are a few shelves higher and encase in a box, this makes them not as much fun for toddlers, so they do not get broken, but older kids know what they are looking for.
I think Ms. Gloria overreacted.
Wow, that was unreal. You handled it better than I would have!
Contrast that with an experience I had in the Salvation Army one time last year--we went in there, and the toy aisle was an absolute disaster--looked like a whole daycare full of kids had torn it apart. An employee was cheerfully cleaning up all the toys and putting them back on the shelf. My son, who was going through a phase where he liked to copy people, joined her and starts giving her toys. I gave her a look of commiseration and said something like "You've got your work cut out for you today." and she said, "I know, but I just let them be...who cares about the mess, they always look like they're having such a good time playing with these toys." (I'd hire her a million times over)