USPS API (if you use it, read this!) - Mothering Forums

Forum Jump: 
 
Thread Tools
#1 of 5 Old 01-03-2011, 01:05 PM - Thread Starter
 
dogmom327's Avatar
 
Join Date: Apr 2007
Location: Sioux Falls, SD
Posts: 5,738
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

If you're using USPS API (real time shipping rates) on your website, check to see if they're working properly.   USPS decided to change the API code over the weekend and didn't tell anyone--it seems to have broken pretty much everyone's ability to get shipping quotes.  On my site USPS shipping options weren't showing up and so domestic orders were limited to flat rate or UPS and international orders couldn't be placed. 

 

From other forums online it looks like a lot of businesses lost a lot of money this weekend over this.


Mama to DS (6/07) h20homebirth.gif, DD (6/09) h20homebirth.gif, and DD (07/12) homebirth.jpg..

dogmom327 is offline  
#2 of 5 Old 01-04-2011, 12:29 PM
 
Galatea's Avatar
 
Join Date: Jun 2004
Location: Pittsburgh, PA
Posts: 7,159
Mentioned: 35 Post(s)
Tagged: 1 Thread(s)
Quoted: 38 Post(s)

What a PITA!!!!!  We do free shipping so no hassles there.  I am sorry for you!  Can you see your incomplete orders and contact them?


DS1 2004 ~ DS2 2005 ~ DD1 2008 ~ DS3 2010 ~ DD2 due Dec. 2014
On hospital bedrest for pPROM since 23 weeks
Galatea is online now  
#3 of 5 Old 01-04-2011, 03:59 PM - Thread Starter
 
dogmom327's Avatar
 
Join Date: Apr 2007
Location: Sioux Falls, SD
Posts: 5,738
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

No way to see incomplete orders with our software because they aren't able to even check out for international orders.  Two things really saved us on this one--the flat rate shipping option which is uber popular anyway and wasn't affected and that international orders are a smaller part of our business.  Thankfully someone in Israel complained Monday morning which led us to investigate.

 

I feel so bad though for businesses who rely on USPS postal options...


Mama to DS (6/07) h20homebirth.gif, DD (6/09) h20homebirth.gif, and DD (07/12) homebirth.jpg..

dogmom327 is offline  
#4 of 5 Old 01-05-2011, 05:02 AM
 
Galatea's Avatar
 
Join Date: Jun 2004
Location: Pittsburgh, PA
Posts: 7,159
Mentioned: 35 Post(s)
Tagged: 1 Thread(s)
Quoted: 38 Post(s)

I thought you were switching to the cart I use (3dcart)?  We can see incomplete orders that were abandoned at any point.  Obviously, you need them to have put in some address information to be able to contact them, or if they were a previous customer their cookies identify them.  But they need not have chosen shipping to be in there.  It is an awesome feature b/c we can see if a code is malfunctioning.


DS1 2004 ~ DS2 2005 ~ DD1 2008 ~ DS3 2010 ~ DD2 due Dec. 2014
On hospital bedrest for pPROM since 23 weeks
Galatea is online now  
#5 of 5 Old 01-05-2011, 08:13 AM - Thread Starter
 
dogmom327's Avatar
 
Join Date: Apr 2007
Location: Sioux Falls, SD
Posts: 5,738
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

We ended up on Magento which I really like but we just got switched over a few weeks ago and I need to install the abandon cart follow up plug in.


Mama to DS (6/07) h20homebirth.gif, DD (6/09) h20homebirth.gif, and DD (07/12) homebirth.jpg..

dogmom327 is offline  
Reply

Quick Reply
Message:
Drag and Drop File Upload
Drag files here to attach!
Upload Progress: 0
Options

Register Now

In order to be able to post messages on the Mothering Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off