Join Date: Jan 2003
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|#4. Responsibility. As a member of MDC, you are to be responsible for your words in your personal review. Before submitting any negative reviews of a WAHM's business, customer service or product, please contact the WAHM in question to resolve the issue. Hearsay will not be allowed as each review must be specific to your personal experience with the WAHM or WAHM's product. Broad sweeping statements are not tactful or constructive and may be slanderous - members must speak only from their personal interaction with the WAHM and/or her product.|
|And finally, it is requested that if following a negative review, the WAHM in question follows up with the member and resolves the issue, that the member posting the initial negative review edit their thread to say so.|
|We also have stated that MDC will not take responsibility or mediate discrepancies between a WAHM and a customer and that BOTH the WAHM and her customer may post to the thread.|
|Originally posted by Rainbow
I think I would be ok with it if it were along the lines of :
"I saw your review on MDC and I didn't realize you weren't happy with product X. I wanted to let you know I stand behind my products, and I would love to make you a satisfied customer. If you would like to discuss a return/exchange please contact me at__________. Thank you!"
It lets the customer know they have options to improve the situation, but does not require interaction if they do not. Anything like "why didn't you like it, what was wrong? or defensiveness or anything negative at all would bother me though, and just feel like an invasion of sorts.
I can understand the desperation of some WAHM's in this regard. If your name is just getting out there, one negative could really hurt ya- so I get it, I just think they should maintain a level of professionalism in that regard.