Sherry is a wonderful soap maker. I have placed 3 orders total with her over the past 2 years. The soap was a nice organic/natural fragrance (not overdone fake smelling), lasted a long time, and was a nice natural color. I gave some out as gifts, and my friends gave the soap rave reviews- I knew they would be impressed.
My favorite scent is mint patchoulli. One of my good friends would always smell my bar when she was over, so I figured I'd order a whole loaf of it for us both and as gifts to other friends. I placed my order on 5/10, it arrived on 8/11
. Now, my previous orders took about a month to arrive (instock), so I wasn't expecting it to arrive that week or anything. So, since my order was a custom order, I assumed it would take about 1 and 1/2 months to arrive (around mid June-ish). Around that time (6/21) I emailed Sherry to see how things were coming along. My soap was finished
, and needed 4 days to dry out because it was humid at her place. I also cancelled my WOW order with her that day (only because I stopped using wool), which she was very cool about and said she'd refund me later. My invoice stated that my shipping price was $4.75 (which I had payed for along with my order already- paypal), yet she thought it would cost her more than that and she requested that I pay her the difference once the package arrived. So, once I would get the soap, she wanted me to let her know the shipping price so she could subtract the difference from my liquid WOW refund. I had not heard from her about whether or not my soap had been mailed later that week, so on July 30th, I asked if it was on it's way. I was told my order was sent out 2 weeks ago (7/16)- yay! Unfortunately, she didn't think she had my delivery confirmation because her printer ran out of ink that day. Two days later she informed me that she indeed could not find my delivery confirmation. Luckily she had made another batch of my exact soap the day before I emailed her
, so she will ship it priority with extras that tuesday (8/3)
. It was explained to me that the soap had not finished curing (she said it normally takes 4-6 weeks, but to let it sit for at least 1 week), and instructed me on how to let it sit out and for how long, etc. She told me she'd email me the delivery confirmation # (I never recieved it, which was fine, I didn't ask for it anyway). I was asked that if I recieve the 1st package she had sent, to either 'return to sender' or just keep it. She assumed it would end up back at her place damaged because that's happened to her alot lately. She let me know that if the hurricane didn't hit her town, she'd go to the PO that day. On 8/9, I emailed to see if my soap was sent out yet. She let me know "It went parcel post and DC" the previous week
. It was actually postmarked on 8/7 (2 days before), but that's ok, it arrived (8/11)
! The shipping was $1.52 more than I had initially paid, which was deducted from my WOW refund. The loaf of soap was banged up all along the edges. It was wrapped well (wrapped in a paper towel, then in bubble wrap), but I guess since it wasn't cured yet, it was soft enough to get damaged.. these things can happen. I recieved a free bar of soap and 2 votive candles with the loaf.
She did reply to all of my emails. She told me her son was sick and had to be in the hospital (these last few weeks- I think, maybe days), but she's been completely occupied with him.
As a wahm, I completely understand putting your family's needs first.. I've had to shut my store down a few times due to this. She was apologetic about the long wait. Unfortunately, I can't wait that long again.
I hope her son is feeling better, and I wish her luck with her new store.