Join Date: Apr 2003
Location: Ankle Deep In Paradise
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I have mostly positive feelings about my transaction with and products from Doodlebottoms. I placed an order almost four weeks ago and contacted Corey by email when I hadn't received my order after two weeks. She explained that there was a problem with her server and hadn't known that she had a number of orders that she hadn't been notified of. She said that my package had gone out the day before and to expect it soon. When it still hadn't arrived 10 days later, I contacted her to see if she had an update or a tracking number, but the tracking number she had showed "no record of this item" on the USPS site. She graciously offered to reship the package and did so very quickly, emailing me the tracking number for the new package. Unfortunately, she couldn't fill all of my order, so she refunded that portion of my order and then she gave me half off the rest of my order-- which corresponded to her current 1/2 off wool wash sale that she currently has running. She also tossed in a free wool wash bar.
While I would have rather had my complete order within a faster timeframe, I am certainly aware that the P.O. can lose packages and it's not a WAHM's fault. In more than 4 years of hundreds of WAHM and ebay transactions, I have never had a lost package until recently, and this was my second lost package. I really appreciated the fact that Corey was very responsive to my email requests and got back to me quickly. It was very nice of her to offer to reship the package (I was willing to wait to see if it showed up within the paypal deadline) and to give me half off my order.
I really like the woolwash she makes; it washes the wool up beautifully and it smells wonderful. I bought both the solid and liquid lanolin to try and I think they are a great deal and cost not a whole lot more than my generic drugstore brand lanolin in a tube-- which doesn't have an essential oil scent added and is more difficult to use than hers.