I've ordered from this site before and had no problems, but for my last order, the customer service was not good.
I ordered two Aristocrats covers on 06/30/05, and finally got them today, 09/09/05!
When I placed my order, there was nothing on the site to indicate that these covers were on backorder, and I paid more for quicker shipping as I needed them soon.
On July 12th I emailed to check my order had been received, and was told on July 15th that they were on backorder and would be in the beginning of August.
I emailed again on Aug 4th, and was told it would be another week. On Aug 22nd I emailed yet again, and was told on the 26th that it had finally been sent.
I wouldn't mind so much if the company had kept me informed, rather than me having to keep asking what was happening.
When the covers did arrive, there was no free sample of wool wash as mentioned on the website, and I would have greatly appreciated a note with an apology for the extra delay.
I won't be ordering from this site again.