First, I am amazed that I get to start this!!! Yeah!!
Michelle is awesome to work with!!
My first contact with her was a custom order for a wet bag, which I recieved about 4 days after telling her what I wanted for an awesome price. It is wonderfully made and has held up beautifully to almost daily use... Its never leaked and holds a perfect amount of dipes for a day out. (For its first true test of waterproofness, DD got sick and threw up in it-only thing handy-LOL).
My second contact with her products was a set of doublers bought in EC from TP. They are perfect! I bought 11 fleece topped hemp jersey doublers in assorted boyish colors. I loved them so much I gave a new convert two of them to see how she liked them. I most definately plan on ordering more of these when I need them.
My third contact was just a few weeks ago. I ordered some Happy Heinys from her site during a special she had to reduce inventory for her maternity leave. I ordered on a Sat, and asked for crossover tabs. She emailed me on Wed and said that they were shipping that morning, that the delay was because of the tabs... I was distressed 'cause we were leaving on that friday cross country and I was really hoping to get them. I emailed back to ask if she could upgrade the shipping to priority if they had not already gone out... She CALLED me on the phone and told me that they had gone out already to the local PO, but that she had called the post office and asked them to locate my package, and upgraded it for me, free of charge!
In short, they got here Fri, but our mail ran late and we couldnt wait... When we got home, I was so excited to open the package that it was the first thing I did. Inside were my two beautiful HH and two 4 layer hemp jersey inserts (even though the special was for french terry- Ill take hemp anyday over terry!)... YEAH!
Anyway, I love SMJAE, I am planning on buying gift certificates for CDing friends there, and I cant think of any way to find better customer service!