Lucy's Hope Chest
I just got a bunch of fitteds and more aio's and they are the best diapers in my stash. I LOVE them Her knits are cute and soft, and the inside of the diaper is this wonderful velour. The soaker is made up of a very nice and fluffy sherpa, with velour on top. I just can't say enough good things about them. And her prices are very reasonable.
The aio's are the trimest i've ever seen. Never had a leak with them, and i love the way she makes her soakers!
All in all, this is the best diaper perchase i've made so far.
Danielle ordered at night. I responded shortly thereafter notifying her that one fabric she ordered I was out of. I normally pull fabric off once a week that is no longer in stock. She emailed me another print pick shortly before me going to bed as it was close to midnight and she asked about sizing. I got back with her quickly on a total and decided to address the sizing issue in the morning like I always do so I would no omit anything out.
I got up before 7 like I always do and I already had an another email by her canceling her order. She was very unhappy in her email and voiced her displeasure with me not answering her immediately. I had only received one small email about sizing and she mentioned 2 in her email. I emailed her immediately back asking her how many emails she sent. She replied quickly stating she had sent 2 emails and once again voiced her complete displeasure with my service and told me she was very aggravated with the fact she had to pick another fabric and that I had not answered her question about sizing.
At this point I felt there was nothing more I could do and I did tell her I was very sorry she was aggravated. I emailed to her in great detail that I take the morning to address issues as I want to give good customer service, and running around with 3 kids at night at bedtime and answering mails in detail, I leave things out. I also told her that there is a delay in server emails at times and I never got her first original email about sizing. I said that I was very sorry that I lost her a customer as customer service is the most important thing. So she did get that email about reasons why I had not replied as she directly quotes from it.
I am very sorry she is unhappy but I think a little more than 8-12 hour had elapsed and most of that was spent sleeping after midnight. I feel she should have given me a little more time to accurately answer her questions. Being a WAHM herself I feel that she should have been at least somewhat understanding and not immediately started with negative emails. I feel as if I were never given a chance. I am sorry she is unhappy. She simply did not give me enough time, nor did she take into account it was almost midnight when my quick email was sent. You have to be given a chance first, and negative emails before that chance is given in not beneficial to either side.
I will state once again that customers are always my top priority to me and will always be.
[B][I]~Ang~ Mom to 2 sport-head crazy girls: Rainey and Breeze and my little lost love- @18 weeks with gestational age of 7 weeks
RAINBOW BABY DUE MAY 4th!!!
I felt the soaker was a little thin - but I just put in a doubler and it is OK
I'm Andrea - I have three boys - 12 year old twins & an 11 year old
I didn't know what size to order (my baby is in between 2 sizes) and Becky spent quite some time emailing back and forth with me, trying to figure it out. The dipes fit Lexi perfectly and I was very pleased with her CS. Her turnaround time is quick and more importantly- accurate. My order was shipped within a day of when it was promised and her work is superb. Now I know what all the raving over LHC was about!!
Half-marathon running Mommy to 3 spunky girls and 1 sweet boy. Spending my days and nights where my kids need me most- at home with them!!
Amanda, mom to dsd (16), dd (11), dd (8), and ds (born 11/12/11).
Becky's turn-around time is incredible and she is wonderful to deal with. She even rushed my order since I was going out of town. Becky really cares about her customers and it shows in her friendly emails. A happy customer is obviously her first priority!
I plan to go back for more!
The covers with gussets fit perfectly over my ME onesize dipes. They are soooo cute and the FOE is super soft.
The AIOs are cute, trim, and very pretty. I prefer the trifolding soakers for slightly more absorbancy.
I will definitely order from Becky again!
I also like her AIOs, very nice craftsmanship.
I also have one fitted from LHC -- I got this off FSOT at diaperpin, and I love it as well. The print is cute, the velour inner is DIVINE!!! Just love it.
This is an awesome WAHM, and I really hope she never goes hyena... I'm enjoying her "always open for customs" policy!!
LHC has the hallmark of a really beautiful diaper: each part of each snap matches the material behind it.
Be sure to join her Yahoo group to get access to her latest wonderful prints.
The AIOs take some assembly. The fitteds come with matching doublers, which is great; they're absorbent even without the doubler.
The freebie soap that came inside the diaper was won-der-ful. Bonus!
The rise and legs are PERFECT!
I have already ordered more and some for gifts!
The fabric selection sewing and customer service is awesome!
I am hooked!
I have 4 of these and they are fantastic. I bought mine used on ebay and have a supersoaker baby boy and yet these diapers still function and look great. This is a good product.