In mid-September, I ordered two in-stock diapers and one custom diaper from Kindhearted Women's store on Hyena Cart
. The next day, I received an email asking for specifications on the custom diaper and stating that the diaper would be shipped in 2-4 weeks. I responded that very day.
The two in-stock diapers arrived, but after four weeks went by with no custom diaper and not a single update, I emailed to ask for an update. I received no reply, so I emailed again a week later.
I received an email stating that my diaper had been delayed because of a family emergency/health problem and would be mailed within two days. However, according to the timeline in the email, the emergency happened after
the four week mark had passed, so it shouldn't have affected my order. Still, I tried to be patient and understanding, so I waited.
A week and a half went by with no sign of the diaper, so I emailed asking for a Delivery Confirmation number. Two weeks went by with no response, so I emailed again. A week after that email, three weeks since the diaper was supposed to have been shipped, I received an email that did not
give me the DC but instead said that she would look into it.
Another two more weeks went by with no update and no diaper, so I emailed asking for a DC or a refund. When that email was also ignored, I filed a complaint with PayPal and am awaiting a refund. It has been over 11 weeks
since I ordered the diaper.
Obviously, I can't comment on the custom work because I never received my custom diaper. However, I wasn't impressed with the quality of the two in-stock diapers I ordered. One had serging that was coming unstitched. The other was listed as a second because of elastic that was "slightly tighter than usual," yet the elastic is so tight that it is drastically smaller than normal, making it more like a doll diaper.
Update: A couple days after posting this, I was contacted by the WAHM. She gave me the Delivery Confirmation for the in-stock diapers and tried to claim it was the DC for the custom diaper. When I called her on it, she sent me my refund.