i ordered 14 "simple hemp snap" diapers from this website.http://earthfriendlygoods.com/
looked like a great site and nice diapers. apparently the diapers are made custom by tykie diapers. http://www.tykiediapers.com/
(i checked one out ahead of time)
while tykie diapers are great, the customer service of earth friendly goods is not. 3 weeks after placing my order i emailed for an update. (as per their email... it said if you don't get your order in 2 weeks email us) no response for a week. finally she (carie) responded with info about my previous order (of one diaper). since i had attached a copy of the invoice, i was surprised she gave me the wrong info. i emailed her back to say she was referring to the wrong order. and then nothing again. for 5 days. finally i emailed to say i would have to cancel my order if she didn't respond and finally she responded with a very defensive email saying my diapers were custom made, others were happy to wait, blah blah blah.
i explained i was happy to wait as long as she updated me. she promised the diapers by the end of the week. at the end of the week i emailed asking for confirmation they had shipped. nothing. nothing for 5 days. i asked again about confirmation. nothing. then i again threatened with canceling the order. (this seems to get an immediate response from her). again, lots of excuses and defensiveness.
then i contacted ann at tykie diapers directly and she was very nice and apologetic and explained EFG had not promptly sent in my order to her, and then they had waited 10 days to pay her. so she got a very late start on them.
seems EFGs has a real problem with communication.
i am still waiting for my diapers, but ann promised they would ship today.
in the future i would only buy diapers directly from tykie diapers.
and i would advise everyone to stay away from earth friendly goods.