I have never had a problem with her!
P.S. great flat rate shipping!!
Ashley, Jesus loving mama to Jaden (8) Trace (6) and Liam (3) and fost/adopt twins Talia and Oliva (1). Happily married for a decade!
Jenn<>< crunchy conservative mama to 6
and my way through my stash.
She has always had the products I wanted in stock and a large variety of products to choose from. She has always shipped very quickly & accurately.
She's been around for a long time & I consider her very trustworthy.
Originally Posted by fourlittlebirds
Wow, I had a very different experience -- she was very slow in responding to my emails, and one never got answered at all...
*Updated to add, I posted this, originally on July 8th, 9:20pm. Colleen sent a refund the morning of July 9th.
Are my emails not getting to you? I was waiting on a new shipment of covers to exchange the size as requested, but when there were no mediums, I refunded your money via Paypal. Please check it and lmk.
I see you updated it to show the refund. Thanks so much.
Mom to 10yo Autistic Wonder Boy and 6yo Inquisitive Fireball Girl . December birthdays.
Wow, I had a very different experience -- she was very slow in responding to my emails, and one never got answered at all. My order took over a week to reach me, which of course isn't unusual in mail order, I mention it only because another poster's experience that "you then get your order in only two days!" was not my experience. I also was a bit put out when I returned some things and was told that there would be a restocking fee if I wanted her to credit my VISA rather than do an exchange. I haven't ordered from a lot of WAHMs, so don't know if this is a common policy, and to be fair I know there is a bank charge to the merchant for doing credit card orders. But she says nothing about it under her return policy, and it's something I would have preferred to know ahead of time, as my diapering budget is extremely small -- I just can't afford to buy from a site where I'll lose money (aside from return postage) if I return items.
ETA I did hear back from her on the day I sent this post to be put up to moderation and I have gotten most of my order. I do feel that the customer service was lacking. I found her site by recommendation and was kinda disappointed that I didn't have as great of a satisfaction as the others have in this thread. My items arrived in perfect condition my HH is shipping seperatly but I have no clue why, also have asked twice about it not heard yet. I am sure she's just extremly busy.
ETA again (4 days later) I am still awaiting some sort of response about the remainder of my shipment. I am new to Cd and am somewhat lost in alot of things. I still have a HH diaper being sent but no idea when it's coming, sent two emails and no response. I can't wait to get the rest of my order and I do not plan to order from NB again.
ETA Again. Got in touch with Colleen and she has refunded the one diaper that I hadn't received. She was quite kind and was very prompt in the refund.
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