DH & I are trying to decide how best to handle something that's really bothering us.
We took DD to her pediatric dentist for a routine checkup recently. DD is almost four; this is her third routine visit to the office. On all previous visits, both DH and I went into the exam room with her, with no objection or comment from the staff. DD does ok, but she is shy and nervous and definitely needs a parent with her for her own comfort level.
On this visit, however, they called DD's name; I took DD's hand and walked back with her, with DH following behind. DH was stopped at the door by the receptionist, who barked "Only one parent!" (I didn't realize what was happening, and was totally focusing on our nervous DD, so I didn't get the whole story until after the appointment.)
DH questioned the receptionist, saying, "Oh, I'm sorry, this has never been a problem before." The receptionist cited HIPAA, saying no parent should go back there, because "they deserve their privacy, too." She said that they weren't going to get into it with me, but 'technically [I] shouldn't be allowed either.' He sat seething in the wating room until we came out, and told the story when we got home.
I have a lot of problems with this... first, the receptionist was rude. Second, she's citing HIPAA incorrectly, as least as understand it. Third, this was never a problem before, and I don't appreciate it being sprung on us without warning. Fourth, I don't want to have them suddenly announce that no one can go back with my DD.
I want to write a letter to the dentist, and have an explicit conversation about this. I want her to explicitly state her policies.
Thoughts, input, etc? I know dentists are for some reason notorious for this crap, and I thought we had found a decent one, but now I'm less than confident. I also don't get why this an issue for dentist but not for pediatricians. Come on now, I'm not going to just hand my child off to someone for medical treatment done without my knowledge or consent - she's THREE for crying out loud!