The "Melissa & Doug" toy company is so awesome! - Mothering Forums
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#1 of 30 Old 10-05-2005, 05:37 PM - Thread Starter
 
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We have a stacking train and the pegs came unglued.
I called the company and they are sending us a new one!!
I just wanted a new peg to hold the train together because we cant find one that fell out. I was gonna buy it! :LOL
She said that shouldnt happen and to set this one aside- they may want it back- and we should get a replacement in a week!

TOO COOL! SO nice to see a company that stands behind their products!!!


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#2 of 30 Old 10-05-2005, 06:08 PM
 
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They really are awesome with their customer service. I called to tell them that our set of their letter magnets arrived without a lowercase s. The rep said she'd send us a replacement, and then asked if we had any other M&D products, and if we had any problems with them. I said, well, some of the play food has cracked in the couple of months that we've had it. She said, "Oh, that definitely shouldn't happen. Throw those pieces away, and I'll send you new sets!" All they wanted was the number of the sticker on the bottom of the box. Very cool, and very determined to keep their customers happy!

Lisa , mom to Isaac (9/1/03), Violet (6/19/06), Simon (10/9/09); wife to Eric ; handservant to Grace :
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#3 of 30 Old 10-05-2005, 06:11 PM
 
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I LOVE their stuff, but have never had to call their customer service line. That's great to hear! I love being able to buy from companies that are run by, well, decent people.
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#4 of 30 Old 10-05-2005, 06:17 PM
 
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WOW!
I love their stuff too. And my little train is right now being glued on the laundry room counter (missing one peg! LOL)
Next time I'll save the box.
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#5 of 30 Old 10-05-2005, 06:27 PM
 
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Quote:
Originally Posted by johub
Next time I'll save the box.
Fortunately for us, the food sets came in such nice miniature wooden crates that there was no temptation to throw them out! :LOL

Lisa , mom to Isaac (9/1/03), Violet (6/19/06), Simon (10/9/09); wife to Eric ; handservant to Grace :
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#6 of 30 Old 10-05-2005, 07:01 PM
 
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One of the pegs in our train came unglued, too! It's not really a problem, though- I keep meaning to glue it but it stays in fine unless you pull it out.
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#7 of 30 Old 10-05-2005, 07:03 PM
 
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Our dog ate the piece to one of DD's puzzles. I've been meaning to call them and ask if they sell replacement parts.
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#8 of 30 Old 10-05-2005, 07:06 PM
 
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Quote:
Originally Posted by KariM
Our dog ate the piece to one of DD's puzzles. I've been meaning to call them and ask if they sell replacement parts.
They might even send you a new dog.

Lisa , mom to Isaac (9/1/03), Violet (6/19/06), Simon (10/9/09); wife to Eric ; handservant to Grace :
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#9 of 30 Old 10-05-2005, 07:11 PM
 
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*
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#10 of 30 Old 10-05-2005, 08:05 PM
 
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Too cool I have a couple M&D things (and I hear DS's Grandma got him some more for his b-day... and he'll be getting the b-day cake from me) and have never had any problems with them. Glad to know though, just in case!

Steph, DH Jason (1-1-11), DS Owen (10-3-03) and DS Kai (10-13-11)

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#11 of 30 Old 10-05-2005, 09:21 PM
 
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They are, by all accounts, an awesome couple in real life, too. They are from my hometown (or, at least, they currently live in it) and have a dc who attends the preschool my ds went to. When ds was born. we received lots of their things as gifts from my mom's friends, many who consider themselves to be friends with Melissa's mom. Just thought I'd share on of my very few brushes with fame!!
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#12 of 30 Old 10-05-2005, 10:15 PM
 
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I got DD a stacking train- turns out there was a big crack in one of the wheels. I asked customer svc if we could just get a replacement for the car with the bad wheel. We had a whole new set on our doorstep in a few days. Great service, in our experience!
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#13 of 30 Old 10-06-2005, 10:49 AM
 
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I wonder if they'd replace DD's blocks in a few months. The pictures on the sides are starting to wear off from all the handling and drool.

chanale ✡, ❖bibliophile❖ ❇vegan❇ mom to diva (5½)
madly in with spiritwolf, dad to (9) & (5½)
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#14 of 30 Old 10-06-2005, 11:30 AM
 
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I have a great M and D board with lots of different locks and latches on it, and DS adores it. Its perfect for fine-motor skills and for toddlers that love fiddly mechanical things, like my son. Even his cousins, who are very rough on toys, have yet to break this toy!
Do they have a website? i'd like to find other toys of theirs.
Lisa
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#15 of 30 Old 10-06-2005, 11:32 AM
 
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I called recently too. Our matchng game had three ladybugs and only one apple and a magic trick broke. They sent out a replacement package but it had the wrong toys in it. They told us to keep those *and* they would be sending the right parts as well. I'll see what we get.
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#16 of 30 Old 10-06-2005, 12:05 PM
 
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Quote:
Originally Posted by TortelliniMama
They might even send you a new dog.
:LOL how funny!!! it's so good to hear M&D are so great- i love their products!
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#17 of 30 Old 10-06-2005, 12:13 PM
 
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I ordered some great puzzles for my nephew for Christmas and he couldn't stop playing with them! How awesome. Props to Melissa and Doug. Great toys!
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#18 of 30 Old 10-06-2005, 02:02 PM
 
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This thread inspired me to call about a puzzle we have. The laminate started peeling within the first couple days. I just called cutomer service and they are sending a new one. So very nice
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#19 of 30 Old 10-06-2005, 03:19 PM - Thread Starter
 
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Quote:
Originally Posted by johub
WOW!
I love their stuff too. And my little train is right now being glued on the laundry room counter (missing one peg! LOL)
Next time I'll save the box.
You dont have to have the box- i dont! She just needed a # on the sticker on hte underside of the engine.

Quote:
One of the pegs in our train came unglued, too! It's not really a problem, though- I keep meaning to glue it but it stays in fine unless you pull it out.
We had a blue one ( the ones that connect the cars) fall out and get lost but i have a loose peg that the blocks stack on.

I told her i just wanted to glue it back and she said, OH NO! Please dont, we use all natural glue and wouldnt want to compromise the integrity of your product.

WOW!!!!

They have a website (to whoever asked above) but it is only one page, no shopping. I wonder if they have a catalog.

I bought the two items we have at macy's ( had a gift card i coudlnt find anything else for), but they have some at Carters too.

Where else can i find their items?


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#20 of 30 Old 10-06-2005, 04:00 PM
 
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Quote:
Originally Posted by Jaspersmommy
This thread inspired me to call about a puzzle we have. The laminate started peeling within the first couple days. I just called cutomer service and they are sending a new one. So very nice
I have that problem with a puzzle too that is only a few months old. This has gotten me wondering if I should call, or is that something normal that happens to puzzles?
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#21 of 30 Old 10-06-2005, 04:31 PM
 
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TJ Maxx often has them really cheap if people are looking too! Seems to be an outlet for them or something.

Who stole my signature!
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#22 of 30 Old 10-06-2005, 05:05 PM
 
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I've found very discounted Mellissa and Doug toys at Ross.
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#23 of 30 Old 10-06-2005, 07:25 PM
 
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Yeah, I first saw them at Marshall's, and now at Ross. Amazon seems to carry like all their stuff, too.
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#24 of 30 Old 10-11-2005, 07:02 PM
 
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Does anyone know what, if anything, they would do if you don't have the box still? DS and I were playing with his cutting food and I noticed a big crack in one of the carrot pieces. I would even be fine with buying the replacement piece (I would imagine it wouldn't cost that much) but I don't have the item number/box anymore.

Steph, DH Jason (1-1-11), DS Owen (10-3-03) and DS Kai (10-13-11)

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#25 of 30 Old 10-11-2005, 11:13 PM
 
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We found a 24 piece puzzle (Melissa and Doug)That DD LOVES. I got it at Ross (itsnt that their advertisement song :LOL )
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#26 of 30 Old 10-12-2005, 02:26 AM
 
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lol... I have to say the customer service is VERY enthusiastic if not a bit disorganized. I called about one broken magic trick and one missing part (our matching game came with 3 ladybugs but only one apple...). To date I have received 1 random toy ( a nice stencil set) 2 replacement magic tricks and 1 (apparently very large) mystery package due to be delivered tomorrow. The $5?? of toy parts has cost a total of $55 US in postage!! Not including the mystery package UPS is bringing...
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#27 of 30 Old 11-26-2005, 08:13 AM
 
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So what was the mystery package? I'm dying to know
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#28 of 30 Old 11-26-2005, 10:56 AM
 
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It's kind of funny, though, that this whole thread on how great they are is a list of folks' problems with the products! I'm glad to see wood toys become more popular and affordable in local shops but their quality is not up to par IMO. When the company was Lights, Camera, Interaction! the puzzles were better too. I find the paint chips too easily on their things and they're just not the standard of HABA or some other companies, whose stuff has never broken in years of tough play. Just my two cents.

I've found just about every company is that flexible these days- Magic Cabin and Hearth Song, for example. A lot of times they don't want the damaged item back.
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#29 of 30 Old 11-26-2005, 12:08 PM
 
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Yeah, their quality is not as great as some other wooden toys you can get. I mean, I really don't expect most of their stuff to last forever. But their prices are GREAT - very comparable to their plastic counterparts, which is awesome for those of who can't afford the nicer wooden toys.
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#30 of 30 Old 11-26-2005, 12:33 PM
 
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Quote:
Originally Posted by Maman*Musique
So what was the mystery package? I'm dying to know
It was a new complete matching set! M&D set me up for Christmas giving...
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