Sorry this is long but I really need some advice on how to handle this. I need to know if we are right or wrong here, and what if anything we can/should do.
We've lived in our house for 5 years. The roof is old. We know that. We absolutely can NOT afford to replace it right now, and we hope to be selling this place soon if we can't get our mortgage payment lowered.
Anyway, at Christmas we noticed a leak inside a closet. Then in the laundry room. Both of these places are at the back of the house, and were added on at some point. We had someone from a reputable construction company come give us an estimate. He got up on the roof with DH, and determined that the leak was from where the laundry room (first floor) roof met the side of the dormer for the second floor. He wrote up an estimate to replace that part of the roof, costing $1200.
My DH showed him on the second floor dormer where we had noticed water between the window panes. We didn't know if it was related to the roof or just the old windows. This guy said he did NOT think that's where the water was getting in. He seemed very sure that replacing the back addition roof would take care of it. I remember him sitting in our living room going over the estimate - and DH asked him - so what if we do this and we still have the leak? He said they have a 1 year guarantee and they would "take care of it". But he was very confident that wouldn't happen.
Well, about a month ago they did the work. We paid them. A couple of weeks ago we had our first big rain - and sure enough, still leaking just as badly in the same places. DH called the guy (he's the owner I think) and he said he would come look. He came the next day and went up there with DH. He added some more tar (?) and spent about 30 minutes doing something that he said should take care of it (this was still on the part that they replaced) - but to call him if it still leaked. Of course, it still did. DH called him & he was out of town. He sent over 2 employees to look at it.
DH wasn't home when they showed up. They went on the roof for about 20 minutes, then came to the door to tell me that when they went up on the second story dormer - it was "obvious" that THAT is where our water is coming in. I told him that the owner went up there when he first gave us the estimate and said it wasn't it. This guy talked in circles and basically said "well you just need a new roof". I said he needed to talk to DH and that we can not afford a new roof, all we wanted was to stop the leak for now.
DH called the owner again, who sounded nervous and said he wanted to come look at it himself. He asked DH if we wanted an estimate on replacing the whole roof. DH said NO we do not. He is still waiting to hear back from him today.
So - are we screwed??? We really couldn't afford the $1200 to begin with. We had a portion of our roof replaced that was FINE, because he misdiagnosed the leak. We have no money to do any other work on the roof. The dormer - where they are claiming the problem is now (and it must be, because it's right above where the leaks are)- is a very small area and I'm sure would take them very little time/materials to fix. I really don't care WHAT they do - but I think they need to do SOMETHING to stop the leak. What do you think?
DH called another company to come give us an estimate. I am thinking that if this guy blows us off & does not try to make this right - we should send him a certified letter letting him know that we are not pleased with the job and that we will be filing a complaint with the BBB. But then again - I've never been in this situation. Is this what happens if you hire someone and they were "wrong"? You just have to eat the cost of the unnecessary repairs?
: I'm so frustrated.