If a price comes up wrong...do you always say something - Mothering Forums

Forum Jump: 
 
Thread Tools
Old 08-15-2010, 06:54 PM - Thread Starter
 
babygrant's Avatar
 
Join Date: Mar 2005
Location: BC Canada
Posts: 7,499
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I was made out to look like a total ass today at the grocery store and I'm pissed.

I was buying school supplies that were on clearance and some pencil crayons came up at 86 cents rather than 80 cents. I told the cashier and she rolls her eyes and calls the supervisor for an override. Even though all of the tags in front of the pencil crayons said 80 cents, she said that the price was supposed to be 86 cents. The supervisor and cashier both snickered and tolled their eyes over the 18 cents that I got back on the 3 packages, and did so loudly in front of other customers. I was already having a bad day thinking of our finances and I couldn't help but cry when I got in my vehicle. Really.....nobody should be made to feel like that.

babygrant is offline  
Sponsored Links
Advertisement
 
Old 08-15-2010, 07:03 PM
 
nola79's Avatar
 
Join Date: Jun 2009
Location: chocolate city
Posts: 1,892
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Don't feel bad. Yes, I always say something, and I'll wait for them to do a pricecheck, etc. It's their error, and they should have apologized for it!
I can't believe they treated you that way! I'd be pissed!
nola79 is offline  
Old 08-15-2010, 07:04 PM
 
GuildJenn's Avatar
 
Join Date: Jan 2007
Location: Toronto
Posts: 4,517
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
In Canada most major stores are part of the Scanner Price Accuracy Voluntary Code. (Obviously it's voluntary.) If the item is less than $10 and comes up wrong, you get it for free. If it's more than $10, you get $10 off.

So you'd better believe I bring it up.

~ Mum to Emily, March 12-16 2004, Noah, born Aug 2005, Liam, born January 2011, and wife to Carl since 1994. ~
GuildJenn is offline  
Old 08-15-2010, 07:25 PM - Thread Starter
 
babygrant's Avatar
 
Join Date: Mar 2005
Location: BC Canada
Posts: 7,499
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by GuildJenn View Post
In Canada most major stores are part of the Scanner Price Accuracy Voluntary Code. (Obviously it's voluntary.) If the item is less than $10 and comes up wrong, you get it for free. If it's more than $10, you get $10 off.

So you'd better believe I bring it up.
Yes, but since the codes didn't match, they wouldn't give me them for free.
babygrant is offline  
Old 08-15-2010, 07:54 PM
 
traceface's Avatar
 
Join Date: Feb 2003
Location: into the woods
Posts: 1,303
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Don't feel bad. I'm sorry that they acted scornful in front of you, that's so unfair

I mean, to me .18 actually is *something* If I can scrounge up 18 cents five times, I'll have a dollar to buy my son an ice cream cone, which is cause for celebration.

People just don't realize that if you are tracking things that closely, it's because it makes a difference to you.
traceface is offline  
Old 08-15-2010, 08:09 PM
 
maggiemae's Avatar
 
Join Date: Apr 2004
Posts: 779
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I do most of the time and sometimes I bet the cashier is thinking I am a total tightwad, but I have NEVER had one act like it though. Like the PP said it is all about how many times you save that six cents!

Maggie, wife and mom to three
maggiemae is offline  
Old 08-15-2010, 08:21 PM
 
gabbyraja's Avatar
 
Join Date: May 2004
Location: Midwest
Posts: 491
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Not only do I say something, but I WAIT until I've paid. Then go to the customer service desk and show that they rang up wrong. You get the difference back, plus $5 for their computer screw up. THAT would have made you feel better today...

FAs, co-sleeping, babywearing, extended nursing, positive parenting, homeschooler

gabbyraja is offline  
Old 08-15-2010, 08:25 PM
 
StormySar's Avatar
 
Join Date: Jul 2006
Location: Melvindale, MI
Posts: 1,265
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Like gabbyraja, I get my $5. We check these things regularly. I don't like the idea of stores making extra money off of me when they're already making a lot to begin with, I refuse to pay more for something that has been marked a certain price. Even if it is only a few cents - they probably figure that enough people won't care or notice a few cents difference but they can make a lot of money that way from the people who don't care or don't notice a difference...
StormySar is offline  
Old 08-15-2010, 08:29 PM
 
kittywitty's Avatar
 
Join Date: Jul 2005
Location: The Room of Requirement
Posts: 13,061
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
What jerks! Yes, I almost always bring it up. If my kids are screeching and running around like rabid animals, I might pass if it's too small an amount, but otherwise I do say something.

AP Mom to 5 knit.gifhomeschool.giftoddler.gif
 
  

kittywitty is offline  
Old 08-15-2010, 08:31 PM
 
bluebunny's Avatar
 
Join Date: Jul 2006
Posts: 499
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I'm so sorry you were made to feel badly! I would complain to management about how I was treated, if I were you.

To answer your question, YES! I don't care if it is a $5 or 5 cent mistake, I mention it. It is the principal of it, IMO. If a store's computer rings up an item 5 cents in their favor for 100 customers, the store makes $5 off of the customers. That is wrong.

Mama to DS 10/04, DD 12/06, and DD 11/09 my baby
Missing DS 10/08
bluebunny is offline  
Old 08-15-2010, 08:34 PM
 
Pumpkin_Pie's Avatar
 
Join Date: Oct 2006
Location: Vermont
Posts: 4,587
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Yup, I do it every time. My store gives you a refund and a dollar for your trouble on the first item, and then adjusts the price on all of the other items if you buy more than one.

Formerly single Mama to the zaniest boy on the block, born on my birthday on 3/28/07. Soon to be Mama to a new little and can't wait to bfinfant.gif and femalesling.GIF and familybed1.gif again! 
Pumpkin_Pie is offline  
Old 08-15-2010, 08:35 PM
 
lovesdaffodils's Avatar
 
Join Date: Jul 2007
Posts: 1,318
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
If I notice, I definitely bring it up. Sure, it's only 18c, but those add up!

I am so sorry the cashier and manager were so rude to you. In your shoes, I might consider a complaint to someone higher up.
lovesdaffodils is offline  
Old 08-15-2010, 08:37 PM
 
Drummer's Wife's Avatar
 
Join Date: Jun 2005
Location: Land of Enchantment
Posts: 11,487
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
It would be rare for me to even notice (possibly after I get home if I happen to look at the receipt), but there's no reason you should have been made to feel bad.

ribboncesarean.gif cesareans happen.
Drummer's Wife is offline  
Old 08-15-2010, 08:40 PM
 
Annie Mac's Avatar
 
Join Date: Dec 2009
Posts: 1,138
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
At some point I read about research that was done about this. The researchers went into a variety of stores over a certain period of time, and kept track of how many times and by how much they were over or undercharged. There were a surprising number of pricing errors, and they were overwhelmingly in favour of the store. When they added up all those errors, the stores were taking in big money over time. Made you wonder whether they were, in fact, errors. So it's not just your 18 cents, it's millions of 18 cents. Absolutely tell them.
Annie Mac is offline  
Old 08-15-2010, 08:43 PM
 
happysmileylady's Avatar
 
Join Date: Feb 2009
Posts: 1,193
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
If I catch it while they are ringing it up, I absolutley say something. If I don't catch it until after I am done with my order, what I do about it depends on how much all together.

So in the example in the OP, at the register, I would have said something, but afterwards, it's likely not worth my time to head to the CS desk for $0.18...now if the stores around here gave out $5 for mistakes like that, I would TOTALLY head to the desk.
happysmileylady is offline  
Old 08-15-2010, 09:13 PM
 
trumpcard's Avatar
 
Join Date: May 2004
Location: Home
Posts: 176
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I always say something!

Money is money and I bet the sales staff that made you feel bad would drive an extra block to save 8 cents or even 2 cents off a gallon/liter of gas so shame on them for being rude AND for being hypocrites.

I'd write a letter to the store/company. That is inexcusable.

M :, wife to P :, Proud new mama to N
trumpcard is offline  
Old 08-15-2010, 09:35 PM
 
34me's Avatar
 
Join Date: Oct 2006
Posts: 2,457
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I always say something. I would write/call the stores main customer service line and complain about the way you were treated too. I have done that on any number of occasions too. I work in a customer serviceish industry and I do my dardest to make sure everyone is treated with respect. So you can be darned sure if I don't get treated the same way I let someone know. And in 12 years in my position, I have only needed to hang up on someone once
34me is offline  
Old 08-15-2010, 10:33 PM
 
yeahwhat's Avatar
 
Join Date: Feb 2007
Posts: 553
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
The scanning code thing isn't voluntary here, it's mandatory. Darn right I say something every time. I get lots of items free.
yeahwhat is offline  
Old 08-15-2010, 10:41 PM
 
Qalliope's Avatar
 
Join Date: Oct 2004
Posts: 382
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Gosh wish we had the scanning code accuracy thing here. I call attention to pricing errors anyway (though I might not bother for $0.18), and I call attention to bad behavior, too.
Qalliope is offline  
Old 08-15-2010, 10:50 PM
 
HeatherAtHome's Avatar
 
Join Date: Apr 2009
Posts: 1,077
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by babygrant View Post
Yes, but since the codes didn't match, they wouldn't give me them for free.
IME it doesn't matter if the code was wrong, the price on the shelf was wrong, whatever, as long as you can prove you were expecting it at a lower price, they give you back your money (love getting free stuff!)

I find there are a couple stores that I tend to check my receipt, sometimes before walking out of the place. One store, I think it's because they have a revolving door of students working for them so things aren't placed correctly etc. The other, I'm 99% sure it's done on purpose.

Sorry they treated you so awful.

Blogging about renovations in our first home
HeatherAtHome is offline  
Old 08-15-2010, 10:50 PM
 
luvmybaby333's Avatar
 
Join Date: Nov 2009
Location: Tennessee
Posts: 238
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I *always* say something. I put a lot of thought into my purchases. I don't care if the difference is only 18¢-- that's 18¢ more than I had anticipated paying. Sometimes people are rude about it. But they can just get over it. It's my money and I will manage it however I choose. KWIM?


I'm sorry they were so rude to you today.

I'm me. In love with this guy. We're bringing up two girls: Big A (8) and Little A (3)

luvmybaby333 is offline  
Old 08-15-2010, 10:57 PM
 
Melaniee's Avatar
 
Join Date: Apr 2002
Location: California
Posts: 3,705
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Yes, unless I was in a huge hurry and it was a small amount. It's illegal. I actually made a huge stink at Ross once and told them they can be fined for not honoring the price (they were refusing saying 'customers' change prices). I didn't buy the item since they wouldn't honor the price. The Bureau of Weights and measures in the county would go around and pick up random things from stores then have them rung up to check prices, and the stores who had mistakes had to pay a fine and have a notice posted in the window.

They were really rude to you. Even if they thought it was ridiculous, that's poor customer service.
Melaniee is offline  
Old 08-15-2010, 11:52 PM
 
BookGoddess's Avatar
 
Join Date: Nov 2005
Location: Gryffindor Tower at Hogwarts
Posts: 6,266
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Yes, I do and I'm not embarassed. I watch the monitor as things are scanned so I catch mistakes before the total price. The people behind me can wait while the issue gets sorted out. I don't care if it's $0.05 off or $5.00 off, either way I speak up. It's my money and I work hard for it.

I'm sorry you were treated that way, OP. It's poor customer service. I would go higher up in their company. Put it in writing too.

Normal is just a setting on your dryer.
BookGoddess is offline  
Old 08-16-2010, 01:19 AM
 
zebra15's Avatar
 
Join Date: Oct 2009
Location: State of Confusion
Posts: 4,746
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 22 Post(s)
Yes...

Mom to J and never-ending , 0/2014 items decluttered, 0/52 crafts crafts completed  crochetsmilie.gif homeschool.gif  reading.gif  modifiedartist.gif

Seeking zen in 2014.  Working on journaling and finding peace this year.  Spending my free time taking J to swimteam

zebra15 is offline  
Old 08-16-2010, 01:33 AM
 
shelbean91's Avatar
 
Join Date: May 2002
Location: Mesa, AZ
Posts: 9,290
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I do - we have a supertarget here that was so bad I reported them to the department of weights and measures.

Michelle -mom to Katlyn 4/00 , Jake 3/02, and Seth 5/04
shelbean91 is offline  
Old 08-16-2010, 01:52 AM
 
StephandOwen's Avatar
 
Join Date: Jun 2004
Location: Kentucky
Posts: 8,613
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I do every time. There's a Kroger around here that I love going to. It's new and bigger than the other ones and just has a much better selection. However, they are horrible with pricing. Pretty much every time I go to this Kroger (2-3 times a month) I end up buying something that rings up wrong. This particular Kroger will give you the first item free and then adjust the price to the advertised price for each additional item. You better believe I point out pricing errors to them every single time!

Steph, DH Jason (1-1-11), DS Owen (10-3-03) and DS Kai (10-13-11)

StephandOwen is offline  
Old 08-16-2010, 01:58 AM
 
cappuccinosmom's Avatar
 
Join Date: Dec 2003
Location: SW Pennsylvania
Posts: 5,447
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
If I noticed (not likely), I'd probably assume I'd read it wrong and not say anything. That's just me.

However, the cashier's behavior was inexcuseable. If either their tags or their register is wrong, even if it is only a few cents, it's their responsibility to fix it and really they should be apologetic about it, seeing as it's their mistake.
cappuccinosmom is offline  
Old 08-16-2010, 02:17 AM
 
laura-belle's Avatar
 
Join Date: Nov 2008
Location: SF Bay Area, CA
Posts: 274
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
If I notice and I'm sure I'm correct I always say something. I've never had anyone give me much trouble about it though. (Of course I'm also the person who points it out when things ring up for less than they should, which really confuses cashiers.)

Mom to William 5/2013! Finally have a kid after our second IVF and more than 5 years of TTC.
laura-belle is offline  
Old 08-16-2010, 02:28 AM
 
OkiMom's Avatar
 
Join Date: Nov 2007
Posts: 5,391
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Yes Ill bring it up even if the price is in my favor. I feel bad sometimes though. Once I had a disposible camera ring up 6.00 it was suppose to be 12.00 so I mentioned it to the cashier.. ends up the store had a policy that if something rings up wrong (whether to high or to low) you get it for free. I tried to argue with the manager that I just wanted to give them the money owed and he told me he didn't have a choice store policy is store policy. They did gain a regular customer through that experience since it was the first time I had shopped there after moving to that area.

Im sorry they treated you like that. You had every right to want to pay the price advertised, after all its your money. It might not seem much to them but its the principle of the thing.

~Heather~ Mama to Miss E (1/07), Miss A (11/08), Mr.T (2/11) and Miss A (10/12) Expecting our newest blessing sometime late Sept/early Oct.. Wife to my Marine since 11/2005
OkiMom is offline  
Old 08-16-2010, 10:32 AM
 
mamadelbosque's Avatar
 
Join Date: Feb 2007
Location: Ohio, USA
Posts: 6,810
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Only if its in there favor!! Seriously though, I'd have said something!! I don't say anything if its in my favor though (like, I thought x was going to be $5 and it rang up $3? Hells no!!)
mamadelbosque is offline  
 
User Tag List

Thread Tools


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off