Land's End Guarantee - have you ever used it? - Mothering Forums

Forum Jump: 
 
Thread Tools
#1 of 6 Old 02-26-2011, 10:31 AM - Thread Starter
 
frugalmama's Avatar
 
Join Date: Sep 2009
Posts: 1,142
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)

My daughter just was gifted a goosedown coat that has passed through a couple of the girls in the family. It's in good shape overall, but the zipper is a bet worn and part of the pull broke off while I was trying it on her. It's a Land's End coat, and I know they have a lifetime guarantee on their items. I honestly don't know how old the coat is, but it shouldn't be more than 5-10 years old.

 

Have you ever used the program and what did they ask for? How did it work? Does it void the guarantee because it was gifted to us?


Me, 29, Muslim hijab.gif single mama to T age 7 energy.gif We homeschool.gif saynovax.giffambedsingle1.gif and Love it!
frugalmama is offline  
#2 of 6 Old 02-26-2011, 02:15 PM
 
velochic's Avatar
 
Join Date: May 2002
Location: Dreaming of the Bavarian Alps
Posts: 8,413
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

I have and I was honest about it.  I told them exactly what happened (dd was pulling her 2 year old coat off of the rack and broke the hanger loop and ripped the seam) and they said that for any reason we could return it, even if we thought it was our fault.  In the end, I mended it myself, because they were just so good about the whole thing and I didn't want to take advantage of them.  I went on to gift that coat through Holiday Helpers, although I'm not sure the person I sent it to ever received it.  It was a good coat, though.  I did return a pair of leggings once because the bottom frayed after just a couple of times through the wash and they gladly accepted the return.

 

If you feel that it hasn't lived up to the guarantee, then I would absolutely talk to them about it.  If they didn't think that their stuff should last a "lifetime", then they wouldn't have the policy in place.  They will honor it. I'm sure of it.  They don't care if you have the receipt or not.  It's for this reason we get almost all of dd's clothes, including school uniforms, from Land's End.  In the end, though, you have to look at the ethical side of it.  If it was gifted to you, and you are going to get a brand new coat...  I would weigh the ethical implications as well as the financial ones.

velochic is offline  
#3 of 6 Old 02-26-2011, 10:22 PM
 
MaddieMay's Avatar
 
Join Date: Jul 2006
Posts: 1,835
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

DH had a duffel bag that was gifted to him through Land's End.  A hole wore in the bottom (which we just patched) but then the strap on it snapped.  He'd had it about five years at that point, with minimal use.  We took it to a Land's End outlet and they were more than happy to exchange it.  We ended up having to get a bag with someone else's initials on it, but we didn't care.  They did offer to send us a new one with the right initials (haha), but we needed a replacement ASAP, so we were happy with the alternative.  We haven't had any problems with the new one.


A supportive military wife and mama to my busy boy and sweet girl.
MaddieMay is offline  
#4 of 6 Old 02-27-2011, 09:17 AM
 
GirlBoyGirl's Avatar
 
Join Date: Nov 2010
Posts: 179
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I know they are very good about it. I read about a guy who used his Lands End bookbag from Kindergarten through High School and then it finally broke so he returned it for a new one for college! But I don't know if I would feel right about returning an item that I didn't originally purchase....

Proud Mama to Abigail Noelle and Brady Phoenix (August 29, 2009) and Claire Zoe (October 26, 2010)  love.gif
GirlBoyGirl is offline  
#5 of 6 Old 03-01-2011, 07:27 AM
 
mags.bubble's Avatar
 
Join Date: Apr 2007
Posts: 254
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

Take it back to the store! We did, when we had a broken zipper on our coat due to my son sucking on it. They sent us to the tailor next door to have it fixed, then told us to bring them the receipt & they would reimburse us. Love Lands End. It is this kind of customer service that keeps their customers coming back!

mags.bubble is offline  
#6 of 6 Old 03-01-2011, 09:08 AM
 
SleeplessMommy's Avatar
 
Join Date: Jul 2005
Posts: 5,421
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

We had a zipper fail after 2 kids used a coat. Mailed it back and got a replacement. Would have been better if i had kept the receipt, as I could have exchanged it for a coat in the size we needed this year. (we have a lineup in the closet now of Lands End squall parkas for the next 7 years!)

 

For regular clothing (pants, etc) we don't use the guarantee.  Everything has worn well and gotten a reasonable life.

SleeplessMommy is offline  
Reply

Quick Reply
Message:
Drag and Drop File Upload
Drag files here to attach!
Upload Progress: 0
Options

Register Now

In order to be able to post messages on the Mothering Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off