We found a pedi ND (naturopathic doctor) that while we liked her reasonably well, we are having second thoughts about...
One of the things that REALLY bothers me is that she charges for you to call with a question, if it is not related to 'ongoing treatment' (ie what you discussed at your last visit). There are no office hours when you can call for a question to be answered, and the charge is regardless of wether you call her at home or at the office. The charge is $59 and is NOT covered by insurance. The same fee applies to email questions... one question per email, please.
Call me crazy, but I thought you were SUPPOSED to be able to call your ped with questions!!! I don't want to be balancing my checkbook before I call about something new!!! I don't want to be wracking my sleep deprived brain to remember wether or not I remembered to ask about something at the last visit so I would know wether or not there wold be a fee!!
I have NEVER been charged for asking a care provider a question. Not by my GP's, not by my OB, and not by my midwife... I can see a $10-15 fee for *after hours* calls just to make people think a moment before calling with a question that is not urgent, but $59? PLEASE!! I should be able to call during office hours and ask a simple question without kissing a week's grocery money goodbye.
It also bothered me that she talked to us for the first part of the appointment and then took a call, leaving her resident to do the exam. If I wanted a resident to examine my baby I would be going to the Bastyr Clinic (the clinic for the natural-medicine school) and pay half as much and bill it directly to my insurance instead of paying $235 out of pocket and waiting for the insurance to reimburse me. Also the question fee is NOT covered by insurance and I will not be reimbursed for it.
Please tell me if I am out of line here. We're new at this so I have no idea what is 'normal' to expect of a ped and I am so sleep deprived still that I am not sure if I am overreacting about this.