He's roughly a year old, and is a basset/spaniel or basset/golden mix.
They've had him for just over a week now and he HATES the crate. It seems to be getting worse.
The first night, he cried for about 20 minutes then fell asleep and slept through the night. Now he's crying for an hour plus, then waking up in the night and starting the crying all over again. They tried confining him to a bathroom with his crate in the bathroom, but left open and he tore up the door.
When they crate him during the day (for small naps and for when they both have to be gone) he cries and they came back once to find that his mouth covered in blood and figured he either cut his gums or bit his tongue.
They're very careful to never acknowledge his crying and he's only let out when he's quiet. He eats in his crate and gets snacks and has toys.
He actually does really well without the crate (they've started letting him sleep outside it at night), but this is their first dog together and they want to start off right (both of them had untrained "yard dogs" growing up). I recommended crating as we use it for our pups, and it's a great training tool, but they both started in the crate as puppies.
Is it ok for them to give up on crate training him, especially if he's proving trustworthy in dog proofed parts of the house?