I just delivered my second DS with Avalon, and although I didn't get my VBAC, I had a very positive experience. As a previous poster said, you never wait for more than a couple of minutes to see someone, and they spend time with you making sure all your questions are answered. All four midwives stopped in at some point to see me while I was in the hospital, which was very nice. And Morristown is like a luxury hotel -- I truly enjoyed my experience there (as much as one can enjoy being in hospital) and once I made my intentions known (rooming in, no bottle, exclusive BF) the staff was extremely supportive. (Example: every time the nurse came in, DS would be nursing, and she'd say, "Is he nursing AGAIN?" -- I braced myself for something negative, and she just said, "That's great, your milk will come in quickly!" -- and it did!)
FWIW, the reason my VBAC (probably) failed was because DS had a double nuchal cord, which likely contributed to him not descending. I never got past 4 cm, even after about 12 hours of real (and unmedicated!) labor with strong contractions. Joann (the younger one) was very calm and patient through all of it, and sat with me during the c/s and afterward, while I was getting sewn up and my husband was with the baby.
mama to Joey (1/04) and Teddy (4/08) :