Join Date: May 2004
Location: hunting ghosts w/ Jason and Grant
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I'm sorry! What a frustrating situation! I've recently had my first non-paying buyer. They were new to Etsy and I think they either didn't understand how to buy, or "bought" by accident and then didn't want it. I sent them a nice email, w/ a link on how to buy from Etsy and when I didn't hear back in a few days, I simply relisted the items. In my case, I have multiples of most of my items so if that buyer were to return and buy them for real, it wouldn't mess things up for me.
If I were you, I would simply send and email stating that you are relisting the items and that if she wishes to buy them, she can do another transaction and leave it at that. If you strongly feel that negative feedback is warranted, then certainly leave it.
Gazing furtively at you from under my siggie!