Am I the only one who has had an experience like this? I am planning to write a letter to the mall and was hoping others who have might do so as well.
I went to the Towson Mall yesterday to get some relief from the heat. Took the kids and promised them a trip to the children's play area. My goodness! It was nearly impossible to navigate that place with a stroller. I always think about wheelchairs, too, or other getting-around aids needed for others.... I went through three entrance/exit doors and NOT A SINGLE ONE had a button to open it. Even the required-by-law handicapped spaces in the parking deck were closest to a door with NO accessibility button-- not even a sign! I believe this is illegal under the ADA.
Add to this the fact that their play area, which used to be on the first floor right off the elevators, has been moved to a completely obscure and UNMARKED location back in the armpit of the mall! It isn't even on the maps that I could find; we had to go to customer service to ask. We followed their directions and looked around forlornly until my son asked, "What is Tiny Town?" which was printed on a sign saying "no food or drink" in T.T. Perhaps it was also written on some otherwise unremarkable glass doors?
There were NO signs leading to it or pointing the way. And what else? NO A/C in there!!! Other parents said that is how it always is. I can't see how they stand it. Some parents just opened the doors after a whie, which meant that parents were running after little ones attempting to escape.
I joked with some other parents that the Towson Mall probably just hates children, and wants them out of the way if they have to be there at all. But it really does make me upset.
Am I the only one who has felt this way? Was it just the heat? I do not plan to go back there any time soon. I was hoping that others who have had a similar experience muight consider writing to them as I will.