I delivered twice at Memorial. The hospital tour is included free in the childbirth class. Honestly, i found the hospital tour a waste - it only freaked me out and I don't think it served any positive purpose for me. I ended up crying on the way home! Looking back I wish I had to inform myself more on natural childbirthing methods etc but I didn't know any better.
With my 1st, I was induced - got there around 5pm in labor already. Ended up with c-section by 4am - as a 1st time mum, this was a very short time to let me labor. They were very quick to offer me drugs (which I took - mistake by me). The resident/training doctor was horrendous - she was clearly uncomfortable with what she was doing (or should I say trying to do). Every time she checked me for dilation, a 2nd dr had to double check her work - horrific. She once told me I was 5 cm dilated and I knew she was wrong - I was still only at 3cm. If I knew then what I know now, I would never have allowed her to touch me. I did not get much if any support from the nurse during labor - I was clueless, my husband even more so and the nurse was too busy monitoring the monitors. We had been happy to get her at first b/c she was the one who taught the childbirth course - she was nice but not helpful except to ask me if I wanted something to take the edge off - I would not recommend Nubain!
Nurses during recovery was great though I never saw the same one a 2nd time. Room was comfortable and clean, bathroom small.
2nd birth - scheduled c-section. Completely different experience. Nurse before c/s was wonderful. Such a relaxing experience. Recovery a breeze and I was in the South area - totally renovated - huge room, huge bathroom, quiet. Saw the same nurses every day (much better). Donna was a hoot. Annie is one of the best there (though she works pre-op now) but I was lucky enough to have her my last day. I had such a relaxing time, I wasn't sure I wanted to go back home to the chaos! But then my 2nd baby was a great nurser and sleeper so I got lots of rest.
Great support for breastfeeding - their lactaction consultant is wonderful. As a 1st time mum, make sure you have a nurse with you every time you nurse. You can take the breastfeeding class there.
I would birth there again. Nurses excellent, rooms large and clean, food ok. This is just a guess but I would think they probably intervene too much with birth (or maybe it was just my OB) and I would never again have a trainee use me as a guinea pig! They do have birth tubs. Good luck.
BTW - if I could go back in time, I would use a birthing center. Kinda stuck now after 2 c/s.