Who's your cell carrier (Anch area) ? - Mothering Forums

Forum Jump: 
 
Thread Tools
#1 of 9 Old 09-02-2008, 11:46 AM - Thread Starter
 
BusyMommy's Avatar
 
Join Date: Nov 2001
Posts: 9,605
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I'm beginning to really dislike ACS and am ready to switch. Is Cell One/ATT the only other option?

Who do you have?

What's your experience been like?

I've had ACS since cell phones first emerged.... I've had the same problem since June, though, and they can't fix it and keep jerking me around. My phone suddenly stops texting and they have no idea why. If I go in person, it's an hour wait before they even can talk to you. Call & they turn in a "trouble ticket." Well, I turned in a trouble ticket 3 weeks ago and no contact. I did a trouble ticket in June and after 3 weeks, I went in person and waited an hour and a half, got a new phone and same problem after a few weeks.

So...just curious what's out there re: quality, options, and customer service.
BusyMommy is offline  
Sponsored Links
Advertisement
 
#2 of 9 Old 09-02-2008, 12:15 PM
 
elvispupy's Avatar
 
Join Date: May 2004
Location: Wasilla, AK
Posts: 492
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I have GCI. I just have a real basic plan and don't have texting, but I switched from ACS and they have been way more reliable for not getting my calls dropped. It seems like the GCI store is not usually that busy either, of course, that's Eagle River, not Anchorage.

My DH just got an iPhone, so he has AT&T, I don't know if that's an iPhone thing or an AT&T thing, but he's had an occasional issue with getting his voice mail, it downloads to the phone though. They also put services on that he didn't want and told them not to, but again, Eagle River store. CS took care of it right away over the phone.

homeschool.gifmama to two boys 10 & 8vbac.gif

elvispupy is offline  
#3 of 9 Old 09-02-2008, 06:14 PM
 
phoebemommy's Avatar
 
Join Date: Mar 2006
Location: Anchorage, AK
Posts: 973
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
FWIW, my husband is an exec for ACS. He hates hearing about this kind of thing. I showed him this post and he's highly annoyed about it, though I'm not sure its something he can do anything about (if it were a network issue he'd be your man, but it sounds like its the cell phone itself?). But, I passed it on, so even if you switch, know that your complaint got somewhere.
phoebemommy is offline  
#4 of 9 Old 09-03-2008, 02:16 AM - Thread Starter
 
BusyMommy's Avatar
 
Join Date: Nov 2001
Posts: 9,605
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Working it through, working it through hopefully...but keep the recommendations coming!


My original issue:
their last thought was that my grandfathered in rate was making the phone buggy; ie. the computer kept thinking I wasn't text-allowed. So....they told me to pay the higher rate for a plan that I don't want. And, in the meantime I'm paying for a service which does not work.
BusyMommy is offline  
#5 of 9 Old 09-03-2008, 04:08 AM
 
tallanvor's Avatar
 
Join Date: Aug 2007
Posts: 1,260
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
didn't read it all because I'm rushing through trying to catch up, but we use cell one/ATT and haven't had any problems, though I think MTA has better coverage. But we've not had too many areas where our phones don't work. we're in the Valley
tallanvor is offline  
#6 of 9 Old 09-03-2008, 03:57 PM
 
roadfamily6now's Avatar
 
Join Date: Sep 2006
Location: Anchorage, ALASKA
Posts: 3,964
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
i have ACS lifeline and I love it. I dont have a problem with coverage.

My Dh has ATT and it seems to be okay.
roadfamily6now is offline  
#7 of 9 Old 09-03-2008, 06:32 PM
 
AkRotts's Avatar
 
Join Date: Sep 2007
Location: Chugiak, Alaska
Posts: 408
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I just got an iphone thru A T & T and I LOVE it!!!! The coverage has been great and I haven't had any problems!!!

Mom to, Cassi,, 25 yo daughter, 4 yo twins, Carson & Camryn 3 yo Caitlyn and my wonderful 14 yo neice, Carlie
AkRotts is offline  
#8 of 9 Old 09-04-2008, 04:42 PM
 
roadfamily6now's Avatar
 
Join Date: Sep 2006
Location: Anchorage, ALASKA
Posts: 3,964
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by AkRotts View Post
I just got an iphone thru A T & T and I LOVE it!!!! The coverage has been great and I haven't had any problems!!!
DH has a blackberry type phone with ATT right now. It is an okay phone and service is good. But they only have the slow data package and wont be getting the upgraded, faster version until Nov at the earliest.
roadfamily6now is offline  
#9 of 9 Old 09-04-2008, 08:08 PM
 
elvispupy's Avatar
 
Join Date: May 2004
Location: Wasilla, AK
Posts: 492
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by roadfamily6now View Post
DH has a blackberry type phone with ATT right now. It is an okay phone and service is good. But they only have the slow data package and wont be getting the upgraded, faster version until Nov at the earliest.
yep, the data speeds stink on my dh's iPhone right now! I heard that too about them getting the faster 3G service soon.

I liked that he got rollover minutes. I wish I had that.

homeschool.gifmama to two boys 10 & 8vbac.gif

elvispupy is offline  
Reply

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off