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We canceled our home/landline phone back in December. I canceled our auto pay first, then canceled the phone service. We had a paper bill for $20+ when I called. The rep told me to ignore that bill and they would send a final bill. I received the final bill of $9.33 and paid it by check immediately back in early January. It said FINAL BILL on it. Just yesterday I got another bill that says we owe 24 cents. It didn't have any details on it for the 24 cents, it actually shows the 24 cents as past due. Seriously???? Is 24 cents worth the paper and envelope and postage for them to send it to me in the first place? I am certainly not writing another check for 24 cents. Do they really expect me to bring them a quarter somewhere? So SILLY and wasteful!
I realize the billing systems are automated and a real person doesn't look at the outgoing bills. There certainly COULD be an automated process that stops "FINAL BILL" notices under a dollar from going out, though.
I realize the billing systems are automated and a real person doesn't look at the outgoing bills. There certainly COULD be an automated process that stops "FINAL BILL" notices under a dollar from going out, though.
