I've never ordered baby furniture, but from what I've read in Baby Bargains, it's really common for what you experienced to happen. Which really sucks, because no salesperson is every going to tell you that.
I know when I ordered a wardrobe for ds from pottery barn, it was such a mess. It didn't even ship until after the date that it was guaranteed to arrive by. They ended up charging us when we ordered, and then again when it shipped. Really quite the pain. In the end, I got 1/3 of my money back though. So, it went from an overpriced piece of furniture to a fairly, reasonably priced piece of furniture.