What do you want her to do? What skills is she lacking that she needs? It sounds like she needs help controlling her temper and she needs help in learning to phrase things more politely.
At our house when a child is mean or rude, I immediately stop the conversation, look at them and say "that was rude. please say it more politely." If they can't come up with something, I'll give them an alternative, "You could say "I'm really mad that you dumped out my purse."" And then I'll ask them to repeat it. (Often they don't, and I don't push it usually.)
If it happens more than once, we separate the child. Yeah, it's a time out. Antisocial behavior in our house gets a time out. You are free to have strong emotions. You are free to stomp and get mad. You are not free to hit people or to say hurtful things. When you do, you clearly need some space to recenter yourself, and we're going to enforce that until you learn to do it on your own.
Once the child has calmed down a bit, then we focus on making amends.
"K felt very bad when you yelled and screamed at her. What can you do to help her feel better?"
"But she doing it wrong! She made me mad!"
"This isn't about what she was doing, this is about your behavior. You are responsible for your own behavior. You made her feel bad. How can we help her feel better?"
Then I'll brainstorm with them and try to help them implement it. Saying 'sorry' isn't the only way to help someone feel better. It could be a hug. It could be drawing a picture or writing a note. It could be fixing what we broke.
Finally, you might want to read "The Bully, The Bullied and the Bystander." It's a good book.
At school, I wonder if she can write down what she said and then work on rephrasing it more politely? So, she could be asked to write down what she said and then a better way of saying it.
At our house when a child is mean or rude, I immediately stop the conversation, look at them and say "that was rude. please say it more politely." If they can't come up with something, I'll give them an alternative, "You could say "I'm really mad that you dumped out my purse."" And then I'll ask them to repeat it. (Often they don't, and I don't push it usually.)
If it happens more than once, we separate the child. Yeah, it's a time out. Antisocial behavior in our house gets a time out. You are free to have strong emotions. You are free to stomp and get mad. You are not free to hit people or to say hurtful things. When you do, you clearly need some space to recenter yourself, and we're going to enforce that until you learn to do it on your own.
Once the child has calmed down a bit, then we focus on making amends.
"K felt very bad when you yelled and screamed at her. What can you do to help her feel better?"
"But she doing it wrong! She made me mad!"
"This isn't about what she was doing, this is about your behavior. You are responsible for your own behavior. You made her feel bad. How can we help her feel better?"
Then I'll brainstorm with them and try to help them implement it. Saying 'sorry' isn't the only way to help someone feel better. It could be a hug. It could be drawing a picture or writing a note. It could be fixing what we broke.
Finally, you might want to read "The Bully, The Bullied and the Bystander." It's a good book.
At school, I wonder if she can write down what she said and then work on rephrasing it more politely? So, she could be asked to write down what she said and then a better way of saying it.