[twindaze]

I won some used diapers on ebay. They went pretty cheaply, it was a new seller. So I got them and they had snaps for snap in soakers and didn't seem to have much of a soaker in them. Sure enough, I went to the website and they come with snap in soakers. They're a part of the diaper, not sold separately. Nowhere in the auction did it say they were missing the soaker. I know it was cheap, but I'm still annoyed as I wasted money on fairly useless diapers. Should I complain to the seller or is a buyer beware kind of thing?

Thanks,

 

[Piffle]

If it was me, I would complain politely to the seller. I hate buying used diapers on ebay.

 

[Frogmorest]

totally complain. That is just rediculous!!!!

Tam

 

[iris0110]

I would definately complain to the seller. It is the sellers job to portray the item as honestly as possible. Especially since the snap ins come with the diapers normally. Hopefully you can get things worked out.

 

[GeorgiaGalHeidi]

I'd complain. That's an omission that is really important, so it really is dishonest IMO.

 

[twindaze]

Thanks everyone. I was worried that since it nowhere said that they were included that it was my problem. But since they come with the diaper, I'm thinking that they should have said that they weren't included. It's a new seller, so maybe they didn't know?

 

[mama2liam]

I would complain too. Those snap-ins are a part of the diaper, so it should've been stated that they weren't included. I hope you guys resolve something!

 

[norcalmommy]

If it's truly a snap-in soaker than it is only a snap-in to hasten drying time, not as an extra feature, and the diaper is incomplete without it. You should definitely pursue this, as you only received a diaper "shell", not a complete diaper.

 

[SarahTorg]

Doesn't sound like you got diapers. LOL More like soaker holders. LOL :LOL
All joking aside. That is definately worth complaining about. Was The new seller the maker of the diapers as well? I think you definately deserve your money back.
Sarah

 

[twindaze]

I don't think she made them. They are Sugar Bums, if that makes any difference. They're definitely used, but in decent shape, except for the missing soakers of course.

:

 

[Stacey4life]

Complain politely...if she doesn't give in...just forget it and be more careful next time. I've learned the hard way, too. That's awful though...

 

[Boobiemama]

maybe she jusy forgot to put the soakers in the package, email and ask.

 

[twindaze]

I emailed her. She said that the soakers are extras ( not true) and that she never said the were included. Since they're a part of the diaper she should have said that they were missing. I emailed her the description from the site which clearly states that the soaker is included. She hasn't responded, and responded quickly to the first emai. I don't think she's going to refund anything.

So what do I do now? Do I have any recourse? I want to leave negative feedback, but what about retalitory feedback?

Ugh.

 

[SaraMama]

I'd at least wait a day or so to see if she responds to your second email. There's only been a couple of times where I had to leave negative feedback. I was careful to be objective and not let my emotions take over! Hopefully she will refund your money. If she doesn't give a full refund, maybe request a partial refund?

 

[Magnoliamama]

If you really want to get into this....there are a few things you can do!

You could file a complaint with Paypal if you paid using that method -- it will certainly force her into action if you feel it is important enough. It will also anger her b/c Paypal will suspend the money in her account -- but she has to respond either way. I did this once, but it was a $140 auction (not diapers), so it was worth it to cause a ruckus.

There may be a way to report her to ebay for fraudulent/misleading auctions, too.

In terms of feedback: I would leave honest feedback about her and rate it as neutral or negative if you don't get the response you want when this is all said and done. Be calm and objective when you write it. Also, if you have been a member for a while and she hasn't, your feedback tends to mean more than hers anyway to savvy ebayers. She shouldn't leave retaliatory feedback for you - you paid for the auction in a timely manner and in the way in which she requested. So, you deserve a positive as a buyer.

I would wait to leave feedback. Sellers tend to get pretty peeved if buyers leave a negative too quickly. Send her another email with some specific options for a response (like, a refund, the soakers, or a partical refund) and some way to save face (like, "maybe you didn't know that the diapers were supposed to come with soakers..." blah blah) -- and if she doesn't respond, then start escalating. Tell her again before you escalate, too. I told my seller that if she did not email me with a UPS tracking # by the end of the business day that I would be reporting her to paypal and to ebay....and sure enough, I received a NEXT DAY AIR tracking number. Voila!

Good luck. Ebay is a real pain.

 

[twindaze]

thanks so much magnolia! she still hasn't responded but i'll wait awhile before proceeding.

 

[jnmom]

I had this problem with a seller who sold me a playmat that she claimed was in "new" condition and she copied and pasted the web site description.. but she kept the cute tummy pillow for herself, and got indignant with me when I insisted she send it (she also broke the play mat toys in shipping) Anyway I send her a negative feedback after she sent me an email saying "this is all I expect to hear from you about this." She left me retaliatory feedback, but I responded to it saying that I did my part and paid the auction within 2 hours. If I had to do it all over again I would wait until midnight on the 90th day to leave her negative feedback. You can only leave feedback for 90 days I think... and I'd cut it too close for her to see it and do something about it

(hey, two can play at that game) So if you want to avoid retaliatory feedback and can hold a grudge, go for it.

But you definitely deserve all the parts and people should be honest but that's one of the reasons I hate ebay. Ebay won't defend you because she never said they WERE included. I suppose I could sell a car on ebay without the wheels and get away with it because I never said they were included. If she's a regular diaper seller, make sure you leave some nice feedback on diaperpin or some other site.

 

[meco]

Can you link the auction here so we can see what she said and what she pictured?

I am not sure if you bought a fitted or a Almost in one. My Sugar Peas have places were somthing could snap in, I believe my Luxe does too. But I would and have sold them without the snap ins. If they were snap ins to a fitted diaper, they are of course part of the diaper (I cannot think of one that is not. I know SOS have an optional lay in soaker but nothing with snaps.)

The PP are right. You can file with PP as misrepresented items. I would email her and tell her you either want the soakers, want to return the diapers (with d/c of course) or you are going to file a report. Hopefully letting her know will get her to rectify the situation.

This is a reason eBay is sooooo frustrating...any one can sell anything

Including people who do not know the rules

 

[twindaze]

Here's the link to the auction. Thanks,
http://tinyurl.com/5jvmy

 

[meco]

wow, maybe she was upset to have lost $$ on them. I should have bid

Anyway, they are fitted diapers and not shells, like a Sugar Peas cover or something. If I sell or buy a fitted, I better be getting the snap in with them. Otherwise that defeats the purpose! Almost every diaper comes with a snap in!!! The only one I have that does not is an SOS, but that is a lay in even. Those with snaps, have snap ins. It is essentially part of the diaper...just made that way b/c of drying time no?

I would continue to email her and hope she gives in..even offer to pay the shipping perhaps? But I personally do not think it warrants going through the process for the $10 or so. If you think it does, then do it.

However she should know that it is upsetting and wrong to send 1/2 a diaper. Perhaps ask her is she bought them as extra? And why she would assume they are extra? According to most, they are the diaper (like a PP mentioned!!!).

I am sorry this happened. I would be utterly peeved myself, even more so if the bidding had gone a lot higher!!! Fight her though, that is just bad selling IMO.