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I had to take DD to the ER today (she's fine) and the visit was great until we saw the actual doctor. He called DD a brat! I could not believe it. And it wasn't just once, it was 3-4 times in the 5 minutes he was in the room. So I'm writing an email to teh patient relations office. Can anyone critique it for me?
To Whom It May Concern,
I took my daughter into the ER today and until we saw the doctor I was very pleased with the service that was provided. The check in staff were polite, the waiting room had a variety of materials to entertain my daughter and myself and the nurses were very caring and understanding. I especially appreciated the stuffed animal my child was given upon admittance. However, when we saw the doctor my satisfaction with the ER disappeared. We saw the doctor for less than 5 minutes total after being there almost 3 hours. I completely understand this and realize that the ER is an incredibly busy place. What I do not understand was why he never gave me his name and why he called my daughter a brat. Seeing a doctor for less than 5 minutes and having my child called a brat 3-4 times in that same span made me very upset. I would not tolerate being called names by a physician and I will not tolerate my child being called names either. Whether the doctor was joking or not (I honestly could not tell) makes no difference. Name calling is unprofessional when done to any patient regardless of age, much less a scared crying toddler. Thanks to this I will be strongly considering using the ER services provided by *other hospital in town* should the need arise again.
Thank you
To Whom It May Concern,
I took my daughter into the ER today and until we saw the doctor I was very pleased with the service that was provided. The check in staff were polite, the waiting room had a variety of materials to entertain my daughter and myself and the nurses were very caring and understanding. I especially appreciated the stuffed animal my child was given upon admittance. However, when we saw the doctor my satisfaction with the ER disappeared. We saw the doctor for less than 5 minutes total after being there almost 3 hours. I completely understand this and realize that the ER is an incredibly busy place. What I do not understand was why he never gave me his name and why he called my daughter a brat. Seeing a doctor for less than 5 minutes and having my child called a brat 3-4 times in that same span made me very upset. I would not tolerate being called names by a physician and I will not tolerate my child being called names either. Whether the doctor was joking or not (I honestly could not tell) makes no difference. Name calling is unprofessional when done to any patient regardless of age, much less a scared crying toddler. Thanks to this I will be strongly considering using the ER services provided by *other hospital in town* should the need arise again.
Thank you