[Spicey Momma]

Ok, so I heard back from the original seller today (about the Aristocrat) and this is her response:

Hi,

I am writing you about your wool soaker. I understand that it came to you with a large stain on the back. I have no idea how that happened and didn't see it when I sent it out, however, customer service is what we strive for and I believe you- things are possible.
If you are not happy, I would like to offer you two options: You can send it back for a full refund including shipping costs, or I can paypal you 3.50 back if you would still like to keep the soaker despite the stain for a lesser price.

I am sorry this happened.
Please let me know if you would like to do one of these options or if you have another idea that would satisfy you.
Thank you,

HMMMMMMMMMM, I never meantioned the stain was on the back....

I am requesting a full refund.

 

[Marco Esquandolas]

indeed. She just busted herself! I think in that case, since she obviously wasn't being honest, I'd take the full refund too.

Even my hubby commented on your earlier thread and said that if she didn't offer a full refund then she wasn't gonna be in business long (yeah, he's a male hyena, but he still won't post on here

).

 

[LuvMy2Kidz]

you didn't mention it to the person who owns the site either?

 

[Spicey Momma]

i forwarded that email to the site owner and told her i never said where the stain was.

 

[ChiknGirl]

What an awful experience!

I'm glad she offered to refund your money so you didn't have to fight her for it. What a .... jerk for lack of a better word.

 

[MissSugarKane]

Maybe you mentioned where the stain was to the site owner and she said something to the soaker owner? Is that a possibility? Please tell me it is because I would hate to know someone would lie about a diaper.

 

[DreamingMama]

I mean really, where is it going to get you. TROUBLE! Sheesh, glad you are getting a full refund.

 

[blazfglori]

I'm glad that you're getting a full refund.

The seller's statement of "I believe you - things are possible" irritates me!

Makes it sound like well maybe you "could" be lying about it.

 

[MissSugarKane]

"things are possible"

Like what is possible to explain a stain showing up during shipping? The mailman pooped in it? :LOL

 

[Spicey Momma]

Quote:

Originally posted by MissSugarKane Maybe you mentioned where the stain was to the site owner and she said something to the soaker owner? Is that a possibility? Please tell me it is because I would hate to know someone would lie about a diaper.

NOPE!! I didn't meantion where the stain was to ANYONE!

 

[wildthing]

Glad to know you are getting a refund.....but criminy!!!!!! "I believe you"???????

UGH!!!!

 

[Spicey Momma]

OK, so the seller is going to issue a full refund and has told me to keep the cover. The site owner is sorry that my first time ordering from her ended up like this, so she is sending me a bummis pull on cover/print for free! I am so glad that I said something, I was just gonna sit and pout...

:

 

[mommy2boys]

I know bad fluffy mail stinks, but I think that's awsome that she is being so nice about it and sending you a new cover and letting you keep the other one. I know what you mean about pouting, I've done that a couple times myself.