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Discussion Starter · #1 ·
For those of you that do International orders--have you ever had a package get lost? What is your policy on this?<br><br>
nak
 

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I've had a few international orders. I didn't take out any extra insurance, just sent it First Class USPS, hoped and prayed it would get there within the time they specified, and if it never arrived I would replace it -- tho my inventory doesn't have anything over $5 so for small orders it wouldn't be too big of a deal. I never had a complaint or been notified if anything was lost, so I'm assuming all was fine.<br><br>
Do you ship UPS or USPS? You might want to check with them to see if they have insurance you can get, and any special things like certified or registered -- whatever it's called, where they'd have to sign for it...seems like I remember the USPS doesn't do that for International...? They do have "Global" shipping, I'm not sure how that's different, might be worth checking into.<br><br>
HTH
 

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I usually have an order every month or so that gets lost....sometimes it's lost in customs, and sometimes it's because the customer does not give me the correct address (maybe they just don't format it properly for the USPS, I don't know, but I've had several packages returned to me 6 months after I sent them because they were undeliverable)<br><br>
I always always always get insurance on an international package unless it's really small and inexpensive to replace. The customer doesn't get an option--my store pays for the insurance, and shipping methods are based on what is insurable. I've had too many $200+ orders lost in customs for months to not protect myself with insurance.
 

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Discussion Starter · #4 ·
Hmmm...thanks for the replies. Well, I looked into insurance but for Europe it seems very expensive to ship there with insurance. I was told I couldn't use Air Letter Post or Global Priority but I would have to use Parcel Post (which costs a lot more) in order to insure. Would you charge the customer for that?
 

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For international orders I charged the actual amount and included insurance.<br>
On my site (when I did retail) I specified that my rates were for US shipping.<br><img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/smile.gif" style="border:0px solid;" title="smile">
 

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Discussion Starter · #6 ·
I charge the actual amount, too but it seems way to expensive with insurance. Maybe I should look into it again...
 

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<div style="font-style:italic;">Hmmm...thanks for the replies. Well, I looked into insurance but for Europe it seems very expensive to ship there with insurance. I was told I couldn't use Air Letter Post or Global Priority but I would have to use Parcel Post (which costs a lot more) in order to insure. Would you charge the customer for that?</div>
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I just shipped a package to New Zealand yesterday and one to Germany today. I sent the NZ one Air pacel post, it cost 20.00 and I paid $2.60 cents for insurance. The only place so far I have had trouble is Canada and it is customs that holds the package up.<br>
Lynda
 

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I sent a package to NZ recently too. It was a huge package and cost $67 to ship, and insurance was $7 or so. Since it was a couple of hundred dollars worth of stuff it's worth the little extra to know I won't be out that much $ if it gets lost. Customers pay actual shipping by airmail, and I pay the insurance. Like I said, I've lost a customer or two when they got their shipping quote since we don't ship surface. But I'd rather lose the potential sale than be out the actual product.
 

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Discussion Starter · #9 ·
I was told that insurance is not available for every country andusually if it is you have to send it Parcel Post not Airl Mail or Global Priority...
 

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Odd....I've shipped to almost every country out there (well, not the ones that don't order from English speaking sites of course. <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/lol.gif" style="border:0px solid;" title="lol">: ), and I've been able to get every package insured except letter posts. Usually I send it airmail priority. I always give the customer the option of airmail or parcel and then charge them the exact shipping. However, I do make it a point to tell customers that parcel has been known to take 3-6 *months* for some countries...
 

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Usually I just ship and hope for the best. One really big order I did get insured (going to the UK) and it seems like it was reasonable. The shipping was high but the insurance was ok. Thus far they have all made it.
 
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