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We've had problems with the hospital's billing office repeatedly and I am fed up. They sent a bill to our provider for services in March of '06 and listed they pay the clinic instead of the hopsital(they're connected). So the insurance paid right away to the clinic. Of course the hospital never got payment so they continued sending bills. I called the insurance and they kept saying it was paid. In October they sent it over to collections. We finally figured out that insurance had paid the wrong provider but our insurance lady said no one from the hospital had ever called them and that if there was a problem they should've called. <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/irked.gif" style="border:0px solid;" title="irked">: For the last few months we've been going back and forth, I told them to pull it from collections, they said no they still hadn't gotten verification of payment! <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/angry.gif" style="border:0px solid;" title="angry"> I called our insurance co. in early December and she said according to their contract with the hospital the hospital could not turn it over to collections!! I called and told them this and she said, "Oh". <img alt="" class="inlineimg" src="/img/vbsmilies/smilies/rolleyes.gif" style="border:0px solid;" title="rolleyes"> I think she knew they couldn't do it. I told them to pull it out of collections as it was paid and it was their fault because they were the ones that told the insurance co. who to pay and this was on our credit. They said they'd take care of it.<br><br>
Fast forward to today... The collection agency called AGAIN. Said they need payment. WTH!?!?! I told them it's been paid and the hospital was supposed to call them! Called the hospital again and I was mad. I told them this has been nearly a year and I'm fed up. She said, "We'll work on it." I ended up hanging up, I was so mad.<br><br>
What do I do? Do I file a complaint with the billing office? Is there anything else I can do? They have repeatedly lied to me and said they've called our insurance co. numerous times and the insurance said they've never called. In nearly a year! And obviously the insurance co. wouldn't be the ones lying! I am furious!!! <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/angry.gif" style="border:0px solid;" title="angry">
 

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<span><b>I've had to place a very legitimate complain about the treatment I received from one of NYU Medical Center's employees before. I called Patients Advocate and they were very understanding and apologetic.<br><br>
I would call the hospital's main exchange and ask for the number and the dept where you can place a complain. There may be a certain amount of bouncing from one line to another but hang in there. You have rights.<br></b></span><br><br><span><b>Mary</b></span><img alt="" class="inlineimg" src="/img/vbsmilies/smilies/eat.gif" style="border:0px solid;" title="Eat">:
 

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Ooooh, I hate billing issues. The absolute best case is if you or dh have insurance through work. Call your benefits specialist and have them straighten it out. Worked like a charm every time for me.<br><br>
If not, or if they won't help, send a letter to the provider, and cc your state's dept. of insurance, the insurance company and collections agency stating that you dispute the charge, and send copies of any evidence you have that it's been paid. I don't know if it's true in every state, but usually if you formally dispute the charge, the company cannot report you to a credit reporting company and ruin your credit. Then, they typically have internal procedures for dealing with disputed claims.<br><br>
Then, see if your state's insurance commissioner has a consumer #, and call them for further advice. Good luck.
 

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Discussion Starter #4
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<div>Originally Posted by <strong>newmothermary</strong> <a href="/community/forum/post/10320878"><img alt="View Post" class="inlineimg" src="/community/img/forum/go_quote.gif" style="border:0px solid;"></a></div>
<div style="font-style:italic;"><span><b>I've had to place a very legitimate complain about the treatment I received from one of NYU Medical Center's employees before. I called Patients Advocate and they were very understanding and apologetic.<br><br>
I would call the hospital's main exchange and ask for the number and the dept where you can place a complain. There may be a certain amount of bouncing from one line to another but hang in there. You have rights.<br></b></span><br><br><span><b>Mary</b></span><img alt="" class="inlineimg" src="/img/vbsmilies/smilies/eat.gif" style="border:0px solid;" title="Eat">:</div>
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Thanks. I've never placed a complaint before and I was very nice and understanding for the first oh, half a year, but it's getting ridiculous now. Especially since they say they're doing one thing and they do another. I'm tired of getting phone calls and letters from the collection agency and I don't want this affecting our credit!
 

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also, call the billing dept and ask for their supervisor, and take no less, and complain to her, tell her what is going on and how you have been fighting this for a year now, and that you keep getting told something will be done and nothing happens.
 

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Discussion Starter #6
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<div>Originally Posted by <strong>wonderwahine</strong> <a href="/community/forum/post/10320962"><img alt="View Post" class="inlineimg" src="/community/img/forum/go_quote.gif" style="border:0px solid;"></a></div>
<div style="font-style:italic;">also, call the billing dept and ask for their supervisor, and take no less, and complain to her, tell her what is going on and how you have been fighting this for a year now, and that you keep getting told something will be done and nothing happens.</div>
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She's the one that told me last time that it would be taken care of! <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/irked.gif" style="border:0px solid;" title="irked">:
 

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<div>Originally Posted by <strong>my3peanuts</strong> <a href="/community/forum/post/10321058"><img alt="View Post" class="inlineimg" src="/community/img/forum/go_quote.gif" style="border:0px solid;"></a></div>
<div style="font-style:italic;">She's the one that told me last time that it would be taken care of! <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/irked.gif" style="border:0px solid;" title="irked">:</div>
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ARGH! how annoying
 

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when it gets to this point, I often let my dh take over. Not that he knows more than me, but for some stupid reason, people take a man more seriously than a woman. He also has a deep voice and a "Don't f with me" attitude.<br><br>
What I do find is that if you call up and say "Listen, I now have these people calling me. Since the error is NOT on my side of things, what are you going to do to correct the situation?"<br><br>
If they give you a hard time, then say "Do I need to call my lawyer to find out the best way to deal with this? Because I don't have the time or money to correct a mistake that isn't mine."<br><br>
And when you call, just ask for a supervisor. And if that supervisor doesn't help, then ask for THEIR supervisor. We rarely deal with the first person who answers the phone anymore b/c they've got like stock answers as to why it's not their problem. Like the time the person told me it was the post office's problem that their statement to me in one state was going to my mom's home in another state. I said "No, the post office is sending it to the address YOU put down on the envelope. How can this be their fault when they are delivering it to the correct addres ON THE ENVELOPE? Which is NOT MY ADDRESS?"<br><br>
The guy gave me attitude so I told him I didn't appreciate it, I wanted his supervisor.<br><br>
It is a good way to use up that angst you have about something, lol!
 
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