I have ING, I like them a lot. It has just the right amount of features for me, I'm not sure exactly what HSBC has/does.
One thing I'm concerned about is that ING announced that they plan to sell off a bunch of assets (they didn't say which) in the next year and focus on their core business
|It said the sales would affect 10 to 15 business areas in the course of the next few years, leaving the company focused on Europe, life insurance and pension savings.|
So what i'm concerned about as a customer is it sounds like INGDirect probably doesn't fall into 'europe, life insurance and pension savings' - so will they sell it off? And if they do will the new company be as good? One of the things I like about ING is the great customer service, etc.
I don't think its anything to panic over, they aren't folding, they will probably sell it to another company, it might possible not even change its name. I can always move my money if I'm not happy with them, but its a good thing to know if you are considering opening an account with them.
Another thing to consider is that savings accounts at both institutions are no cost (as far as I know) and so you could open one at each and see which you like better. I have considered doing that, perhaps splitting my money between them, or opening the monthly CD at whichever offers the better rate at the time (I have my emergency fund in rolling CDs at ING)