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Discussion Starter · #1 ·
<p>Hello everyone!</p>
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<p>We've done a lot of really great work so far and I'm really proud of all of our efforts in getting several families moved to needs met and many more who are very close to reaching that goal. </p>
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<p>I wanted to make a quick note to please check not only the private facilitator side but also the public profiles in order to determine if items have already been sent before giving out an address. We've had a few issues lately of helpers being upset because they've sent something, only to check the thank you thread and see that another helper sent the exact same thing. Items that are met needs will be listed in red on public profiles, any items that have not been updated will be listed on the private side under the FIN's address. </p>
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<p>Obviously we can't do anything about a helper who has previously sent something and chooses to send additional items without notifying us first. We're still working on improving this new system with the holiday helper database and I recognize that we can't always prevent mishaps from occurring. Thank you all for your dedication this year and keep up the great work and have a wonderful Thanksgiving!!!</p>
 

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<p>I know I've already brought this up, but having a <span style="text-decoration:underline;">current</span> master list would make it easier for both facilitators AND givers to find families that still have needs in certain categories.  That way, when I have someone email me with a list of stuff that they want to give, I can look at that list and see which family it would fit best.  The way it is set up right now, I have to look at that list, and then go back and forth to every single family that might fit the criteria to see if they've had needs met.  It gets confusing, and sets us up for mistakes.   I have a slow category, so it hasn't been a huge deal for me, but I can't imagine what a pain that is for the busy facilitators.</p>
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<p>A friend just told me that she had that same problem you mentioned- she notified a facilitator that she was sending some things to a family, spent a lot of time and money on getting them, and then found out they already had those needs fulfilled.  She is more than a little miffed, and I don't blame her. </p>
 

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Discussion Starter · #3 ·
<p>I do appreciate your feedback and we will have an opportunity at the end of Holiday Helper to submit private feedback on what we'd like to see updated and improved for next year. I am taking it into consideration for how we will change the system for next year.</p>
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<p>In the mean-time, we're going with the system that we used last year that we found to work quite well for us. As I've said before, this is only the second year we've hosted on MDC and we're improving things as we go along. At this stage in the game, it would be extremely time consuming to go through and update the master list (which can only be done by a moderator or administrator). As I'm sure you understand, our plates are very full as it is. </p>
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<p>I know we will all continue with our best efforts to bring a positive spirit to Holiday Helper as we have been. In the meantime, if you have concerns you can certainly contact me via PM <img alt="smile.gif" src="http://files.mothering.com/images/smilies/smile.gif"></p>
 

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:thumbsup
 

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<p><span><img alt="thumb.gif" src="http://files.mothering.com/images/smilies/thumb.gif"></span></p>
 

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<p>Just as a suggestion to make it a bit easier next year - since I have the same issue with the master list... instead of you creating the master list posts, have the head of each category make a blank post in the thread - just identifying which category it's for, and then the mod goes ahead and fills it in like they did this year.  That way both the coordinator for that category and the mod have access to update the master list... if you follow what I'm saying.</p>
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<p>Then as things came in, the master list could be updated by the coordinator for the category instead of asking the mod to do all that work also.  For things like dipes, we'd have to determine what constitutes "needs met" collectively, but at least I could post that FIN X had already received 4 fitteds and 2 covers in size M, for instance. </p>
 

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Discussion Starter · #7 ·
<p>Thank you for your suggestion. We actually did exactly what you're describing last year and the master list never got off the ground because we did not have facilitators working at a consistent pace. A few people ended up doing the work of many. In addition to that, we had continual acceptance last year in addition to this year because we did not bring in as many families right away so that complicated updating the list even further. It makes it difficult to have an updated list when you're relying on the efforts of many people who work in different time zones and may have other issues that come up that prevents them from doing their share of work. </p>
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<p>Having the master list this year is much more than we had last year when we didn't even have search capabilities or a master list to go by, except for the very few facilitators who did update their own master list. It was entirely up to facilitators to do all of the searching for items (as in clicking through every single FIN profile until they found a match), so I had hoped having a master list would be an improvement of that this year. Next year we will have to re-think that since neither way of doing things appears to be working. </p>
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<p>My immediate goal with this thread was to remind everyone to check a FIN's profile before sending out an address to ensure that something isn't sent twice. If that is a difficult task, I'd be happy to take suggestions on what would work best for next year. </p>
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<p>The master list is a separate issue, having to do with you (facilitators) ability to search for families requesting certain items and being frustrated when you click on a family and see that those needs were already met. I understand that. We do not want the master list to replace the actual FIN profiles because it would simply become overwhelming to list every explicit detail regarding their needs, in addition to the fact that we WANT helpers to look at FIN profiles in order to read about their family situations and perhaps additional needs not listed on the master list. It would still be everyone's responsibility to check a FIN's profile for updated needs before sending an address, regardless of how the master list is updated.</p>
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<p>I hope that clears things up a bit <span><img alt="smile.gif" src="http://files.mothering.com/images/smilies/smile.gif"></span><br>
 </p>
<div class="quote-container"><span>Quote:</span>
<div class="quote-block">Originally Posted by <strong>cristeen</strong> <a href="/community/forum/thread/1281657/just-a-quick-note#post_16073832"><img alt="View Post" class="inlineimg" src="/community/img/forum/go_quote.gif" style="border:0px solid;"></a><br><br><p>Just as a suggestion to make it a bit easier next year - since I have the same issue with the master list... instead of you creating the master list posts, have the head of each category make a blank post in the thread - just identifying which category it's for, and then the mod goes ahead and fills it in like they did this year.  That way both the coordinator for that category and the mod have access to update the master list... if you follow what I'm saying.</p>
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<p>Then as things came in, the master list could be updated by the coordinator for the category instead of asking the mod to do all that work also.  For things like dipes, we'd have to determine what constitutes "needs met" collectively, but at least I could post that FIN X had already received 4 fitteds and 2 covers in size M, for instance. </p>
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Sounds good.<br><img alt="thumb.gif" class="bbcode_smiley" src="http://files.mothering.com/images/smilies/thumb.gif">
 

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<p>That sounds good to me.  <span><img alt="thumb.gif" src="http://files.mothering.com/images/smilies/thumb.gif"></span></p>
 
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