Just wanted to share my experience with you ladies. I recently started noticing that my Moby wrap was starting to rip around the edges of the tag. I had the old style where they sewed the tag completely onto the fabric. I wrote an e-mail to the company asking for thier advice on how to best fix the rip. They wrote me back explaining that they have redone how they sew the tags on so they will no longer rip. They asked for my address and they shipped me out a brand new wrap for no cost. It arrived within three days of me sending my e-mail. I couldn't believe it. That was the last thing I was expecting them to do. My wrap is at least 3 years old, and now I have a brand new one. Now that is great customer service! Just wanted to pass the word on.