I don't know about your specific situation, but when I was going through appeals with my HMO- my doc did all the paperwork and filing. It took almost 7 mos from my first appt to get through all the appeals (it was eventually approved through the independant review board) but I didn't have to do anything.
Are they just stalling or are they saying they didn't get your earlier paperwork? If they didn't get it, maybe try to get an actual person with a real address to send it to- certified mail, so you have a receipt?
Are they just stalling or are they saying they didn't get your earlier paperwork? If they didn't get it, maybe try to get an actual person with a real address to send it to- certified mail, so you have a receipt?