My stay at overlook was quite comfortable, they are pretty easy going. Except for one nurse with a bit of an attitude. My Dr. was great. I had my daughter there and then twins naturally. I don't have a problem telling them what I want to happen, most are compliable. They stayed in the NICU for 10 days, although some nurses were fantastic in there, some were a little sceptical about us doing things more naturally (whole other story). They do have great LC. My SIL recently had her daughter, she had a great nurse Tara. Good luck to you.