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My daughter just started a new school and is in 5th grade. In our school district, elementary schools are K-5, so this will be her only year at this school.

So far I have had 2 conversations over the phone with the head secretary and I am beyond belief at how rude of an individual she is! Nobody at any of the schools we have been at in our 14 years (6 schools between 2 kids) in this town has behaved that way to me as a parent -- for asking simple questions. All that is required is a yes or no answer. What I also find really concerning is that her job is a customer service job. It's her job to field all calls with both courtesy and kindness. I am not sure how long she has held her current position but I am very surprised that she actually was chosen to fill it! It's a very poor match.

The first time I spoke with her I actually ended up apologizing for "interrupting" her day with my call -- which is absurd!!! I called to follow up on the 2 emails and the one phone message I left because I NEEDED AN ANSWER!!! And yes, I waited a long time, too. In the middle of our conversation another line rang and she was unable to get to it fast enough and blamed me because I was in the middle of a sentence that I didn't even finish so I could let her get it. OMG!!!

The second conversation with her was a scheduling question. We have early release on Thursdays but the literature sent home from the PTO was incorrect so I called for clarification. She blew up at me (not knowing who I was because I didn't say my name this time). She then went on to say that the PTO did not ask for permission before sending out the schedule and that I should read the emails she send instead -- in a very condescending tone. Well. Last time I checked, the PTO is pretty fundamental in bringing in $$$ for the school, so I would hope they would be working together!!! Wow, just wow.

Guys, what should I do next? Do I let this all go or speak up? Next time I call the school for something I will ask to speak with the assistant secretary.
 

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I'm sorry you are going through this.


My advice is to not call her again. Direct dial the person you actually need. For general questions, call (or even better -- email) your child's teacher. Check the school's web site -- many list all staff members and their extensions and email addresses.
 
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