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you buy a cover from a really great wahm. In fact she makes you something special because she doesn't have exactly what you want instock. Then 3 days after you tell her its great you see that some of the fabric looks like it didn't "catch" and its pulling away. Its been worn twice and not washed.<br><br>
Do you keep your mouth shut and be happy she made you a special item (ala dh "its only cosmetic")<br>
Or email her because it was over $30 with shipping?
 

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Tough one. I'm in the same position - I was a tester for a certain item, which I was honoured to be asked. It was very kind of the WAHM, as she knew I'd had trouble finding something that worked. I got the item, adored it and even had some input into a few tweakings to the thing, and now four months later, the elastic's gone in the legs.<br><br>
Its like - I didnt pay for it, so I'm not going to ask for a refund. I dont want to be a complainer either, perhaps its something about the way I've treated it, it may not be the fault of the WAHM at all.<br><br>
Personally, I'll say nothing. Its just one of those things. If I'd purchased it I think I would say something though. In your situation, its hard because she's obviously gone to extra trouble there. In that case, I'd probably get out the sewing machine and fix it and say nothing again. But that's not necessarily the right thing to do - I'll bet others will have differening opinions. If you dont have a machine/cant fix it, then I would ask if it could be sent back for repair. And in that situation if I were the WAHM, I'd offer to make another from scratch, but as the purchaser, I wouldnt ask for that.
 

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If I was the WAHM in question, I would want to know, and I would be happy to fix it. I'd rather fix the problem to make you happy then have an upset customer who's stewing. If you're happy, I'm happy, if you're not, let me know so I can make you happy.<br><br>
If I was in your shoes, I'd speak up (if I get your "catch" right) because it's likely to get worse.
 

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Oh I'd definitely let her know. I would want to know about any and every flaw...:LOL I guess cause I am neurotic <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/nut.gif" style="border:0px solid;" title="nut">, but I want my customers to have something that works and is free from a defect like that...I am sure its easily fixable, so I would definitely let her know.<br><br>
Good luck!
 

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Jachut said:
<br><br>
Its like - I didnt pay for it, so I'm not going to ask for a refund. I dont want to be a complainer either, perhaps its something about the way I've treated it, it may not be the fault of the WAHM at all.<br><br>
Personally, I'll say nothing. Its just one of those things. If I'd purchased it I think I would say something though. QUOTE]<br><br>
But, if you are a "tester" don't you owe it to give her a report on how it is working and holding-up? Even if you've already given her your initial feedback, I'd think she would want to know that after 4 months, the wear and tear has been to great for her item. If I was a her, I think I'd appreciate knowing that my goods aren't holding up very well.
 

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Definitely tell her. I would really want to know, for instance, if my elastic went bad after a few months. I would need to know so I could change materials and get something more durable! You can really only help by telling her!
 

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<div style="margin:20px;margin-top:5px;">
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<table border="0" cellpadding="6" cellspacing="0" width="99%"><tr><td class="alt2" style="border:1px inset;">
<div>Originally Posted by <strong>amarasmom</strong></div>
<div style="font-style:italic;">you buy a cover from a really great wahm. In fact she makes you something special because she doesn't have exactly what you want instock. Then 3 days after you tell her its great you see that some of the fabric looks like it didn't "catch" and its pulling away. Its been worn twice and not washed.<br><br>
Do you keep your mouth shut and be happy she made you a special item (ala dh "its only cosmetic")<br>
Or email her because it was over $30 with shipping?</div>
</td>
</tr></table></div>
Trust me she would want to fix it for you. I know I would.
 

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for the OP yes please tell her I am sure she would want to fix it for you PLUS $30 is a lot of money<br><br>
Jachut - if you are a tester you OWE it to the WAHM to tell her how the product is holding up.
 

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Definately let them know, especially if you are a tester. <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/yikes.gif" style="border:0px solid;" title="EEK!"><br>
I am not a WAHM but I'd imagine they want to know this kind of stuff. If you don't want to ask for a refund maybe just write a friendly little heads up kind of note.
 

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Let the wahm know!<br><br>
and for the tester you BETTER let the wahm know. Sending out tester diapers is for that reason- to find out the function! If you just decided that over time you dont like the color choices, then shut up LOL... otherwise you owe it to the wahm to at least let her know. (but yeah, dont expect a replacement for a diaper you got free to begin with <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/orngbiggrin.gif" style="border:0px solid;" title="orange big grin"> )
 

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Like I said in another post..I am always being accused of being too nice but I would keep my mouth shut...I mean I can go to the store and buy clothes that have been made by a HUGE company and much worse happens...do I take it back after I have used it..no. So why would I expect a WAHM to have a perfect product??<br>
I try to support local and "simple" business as opposed to big corps though..just me... <img alt="" class="inlineimg" src="http://www.mothering.com/discussions/images/smilies/shy.gif" style="border:0px solid;" title="innocent">
 
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